csi
J.D. Power – Customer expectation of aftersales increasing
Malaysian customers have become a more demanding lot when it comes to aftersales service quality, a conclusion drawn by J.D. Power Asia Pacific's analysis...
J.D. Power – After-Sales services improve in Malaysia
Research house J.D. Power Asia Pacific has published the findings of its 2013 Malaysia Customer Service Index (CSI) Study, indicating an overall improvement customer...
J.D. Power: Increased after-sales satisfaction amongst national car buyers
J.D. Power Asia Pacific has just released the results of its 2012 Malaysia Customer Service Index (CSI) today. The study, now in its 10th...
Subaru after-sales receive highest satisfaction in J.D. Power survey
Subaru has emerged top among 12 brands ranked in the J.D. Power Asia Pacific 2011 Australia Customer Service Index (CSI) Study published earlier this...
Maruti Suzuki ranks highest in India J.D. Power aftersales survey
Results of the J.D. Power Asia Pacific 2011 India Customer Satisfaction Study (CSI) has just been released, with Maruti Suzuki recording the highest satisfaction...
