Recall For Chevrolet And SAAB In Malaysia To Replace Airbag Inflators
Chevrolet has announced a recall campaign involving Chevrolet and SAAB models in Malaysia. According to records, 3,725 units of Chevrolet and SAAB vehicles in Malaysia need to replace the Takata driver airbag inflator as a safety measure.
The models involved in this recall are:
- Chevrolet Cruze : Model Year 2010–2015
- Chevrolet Orlando : Model Year 2013–2015
- Chevrolet Sonic : Model Year 2013–2014
- Chevrolet TRAX : Model Year 2017
- SAAB 9-3 : Model Year 2007
The driver airbag inflator contains non-desiccated PSAN propellant tablets which may experience alteration after exposure to high temperatures and daylight temperature cycles in a high humidity environment. There is a risk the inflator will rupture if gas generation exceeds the ability of the inflator to vent the gas.
As such, Chevrolet is conducting this recall campaign to replace these airbag inflators. The recall campaign is conducted with the approval and cooperation of the Road Transport Department Malaysia (Jabatan Pengangkutan Jalan Malaysia / JPJ).
Since Chevrolet does not currently have an office in Malaysia, the company has appointed 2 local partners to carry out the campaign. For communications, Saphan9 Engagement, a communications and content consultancy has been appointed to handle the recall campaign including announcements, customer outreach, digital assets, information and data management.
Meanwhile recall repairs will be handled by selected Honda authorised dealerships. The recall repair will be free-of-charge for owners and starts today (1 June 2022).
Affected owners are encouraged to visit the Chevrolet recall microsite: www.chevrolettakatarecallmy.com where you will be guided to the airbag recall repair via 3 simple steps:
- Locate the VIN number: Instructions on where to locate the VIN number of the vehicle will be provided. The VIN number is essential to confirm the status of the vehicle.
- Call for appointment: A list participating Honda authorised dealers will be displayed. You can call the nearest participating Honda authorised dealer with the VIN number to check if your vehicle is affected. Owners of affected vehicles can obtain an appointment for a free recall repair at that dealership.
- Share your contact details to enable Chevrolet to share important updates regarding the recall campaign.
In addition to mainstream media, a series of outreach initiatives will also be activated in an effort to contact as many affected vehicle owners as possible. These include outreach via social media platforms, SMS and emails. A call-team has also been set up to contact customers who may have difficulty connecting to the internet. For further enquiries, vehicle owners can call +6011 3129 9963 or +6011 3129 9965, or visit www.chevrolettakatarecallmy.com
