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Petronas Syntium_Engine Oil_Mobile Car Service Workshop_Healthcare FrontlinersPETRONAS Dagangan Berhad (PDB) subsidiary, PETRONAS Lubricants Marketing (Malaysia) Sdn Bhd (PLMM) has set up mobile car service workshops at several locations for the convenience of the healthcare frontliners who are busy handling the COVID-19 pandemic. The mobile service workshops are located at Hospital Sungai Buloh, University of Malaya Medical Centre, and Hospital Kuala Lumpur; they will be there from 20 – 28 April 2020.

This initiative is part of PETRONAS’ corporate social responsibility programme to help ease the burden of the frontliners battling the pandemic, and to help them stay safe on the road. During this period, the Company will be offering free PETRONAS Syntium engine lubricant change for their cars. The oil change is carried out by PETRONAS appointed service provider, RessQ60Min powered by MyAssist. Other services such as replacement of oil or air-con filter, battery, and wipers are also available at a chargeable rate.

PETRONAS will also be extending the same service at three of its AutoExpert outlets located in Sri Kembangan, Petaling Jaya and Shah Alam to cater to healthcare frontliners who are within 10 km of the vicinity.

“PETRONAS appreciates the dedication and sacrifices made by the front-liners during these challenging times. Apart from the contribution of medical equipment and supplies, as well as food and beverage supply made earlier by the Group, we have now expanded it to include car servicing. We want them to be safe on the roads, and provide them with the comfort that their car is well-taken care of while they focus on attending to the patients,” said PDB’s Managing Director and Chief Executive Officer Azrul Osman Rani.

The PETRONAS Group had earlier, through its corporate social responsibility arm Yayasan PETRONAS, contributed RM20 million worth of medical equipment and supplies to help hospitals and healthcare frontliners mitigate the spread of the COVID-19 pandemic in Malaysia. The Group had also reached out to 800 deserving families through a special initiative, the Sentuhan Kasih COVID-19 programme, by providing food aid to the B40 community in Sabah, Sarawak, Terengganu and Kelantan to ease their burden during the Movement Control Order period.

Petronas_Corporate Social ResponsibilityPDB has also been contributing cartons of Mesra Mineral Water and Mesra Bites buns to medical staff stationed at the COVID-19 Screening Centre at Hospital Sungai Buloh.

Further, the company also contributed cartons of Mesra Mineral Water to University of Malaya Medical Centre and Hospital Kuala Lumpur, Polis Diraja Malaysia and St. John Ambulance, as well as Mesra Bites buns to the Malaysian army.

We have appended below the official statement by Dennis Michael, Head of Company of Next Bike Sdn Bhd. Next Bike is the official distributor of Ducati motorcycles in Malaysia. As some of you may have seen on the internet last week pictures of a flooded service centre due to the heavy downpour, Next Bike wants to clarify the situation and its subsequent actions.

“Following the recent Klang Valley flash flood last week, Ducati Malaysia is committed to meeting the needs of their customers and all parties affected. Since last Thursday, the team has thoroughly assessed all customers’ bikes at the Ducati PJ Service Centre, in accordance to stringent global guidelines set out by Ducati Motor Holding. We are constantly contacting the owners to provide them timely updates on the status of their bikes.

Ducati_Motorcycle_Bike_TestastrettaConcurrently, Next Bike is working with the relevant authorities and agencies to ensure that our demo and stock bikes are of the highest standard and quality at all times for the benefit and best interest of our customers.

This strong commitment is to be expected from the Ducati brand renowned for its worldwide reputation. Thus, it is our duty to provide customers with Ducati bikes of top-notch quality.

Please be assured that once the Movement Control Order (MCO) is lifted, the Ducati PJ Showroom will be ready for customers and Ducatistis to visit and view the latest Ducati and Scrambler bike models, as well as new models that are in the line-up for the year.

Additionally, Ducati Sungai Buloh and Ducati Penang have taken safety and precautionary measures to welcome customers for sales and after-sales post-MCO.

If you have further enquiries, please reach out to us via email at ducati_my@naza.com.my.”

GoCar Malaysia has announced that it is extending its ongoing ‘GoClean’ campaign to include disinfecting as part of its car-cleaning procedure. This additional measure is to ensure that the cleanliness and hygiene level of all the cars in its fleet are maintained especially during the COVID-19 pandemic.

GoCar Fleet Assistant_Disinfecting Dashboard With Antibacterial Wipes_MalaysiaAs the Movement Control Order (MCO) is extended into its third phase (until 28 April 2020), GoCar sees the need to maintain good hygiene practices to keep its customers safe. As such, the company has introduced a more thorough cleaning procedure and ramped up the frequency for cleaning cars. One of its many efforts is providing the on-ground team with antimicrobial cleaning products to wipe surfaces that are frequently touched, such as the steering wheel, seats, door handles, handbrake, and gear lever. This is to ensure everyone in its car-sharing community has a safe and comfortable journey travelling in isolation with a GoCar for various reasons, whether it’s for buying basic necessities such as groceries for personal use, or for small business owners to deliver orders to their customers. 

GoCar Malaysia_CEO_Alan Cheah“In order to allow our members to continue accessing and using cars on-demand, our fleet maintenance team may not be able to attend to each car after every booking. This is a balancing act between making sure GoCar is available to help those who need a car to commute and having our team cleaning cars as regularly as possible. However, we have taken proactive measures by upgrading our cleaning procedures to ensure all cars are cleaned rigorously. For cars that can’t be cleaned as scheduled due to travelling restrictions related to MCO, we will block the car until our team can attend to it,” said Alan Cheah, CEO of GoCar Malaysia on the new cleaning protocols.

GoCar Malaysia_Professional Disinfecting Crew“To ensure we do everything we can to keep our car sharing community safe, we are working with local disinfection companies now to have our cars professionally disinfected,” Cheah added. The cars are sprayed with disinfectant to incapacitate any virus and bacteria which may be present.

The ongoing ‘GoClean’ campaign has been extended in light of GoCar’s recent community initiatives which gained popularity over the last 2 weeks. Its partnership with Shell Malaysia to provide free cars and petrol for healthcare frontliners has gained over 800 sign-ups, while GoCar for Delivery has helped mobilise over 300 business owners to make their own deliveries. GoCar will also continue providing anti-bacterial wipes containing benzalkonium chloride in each car’s glove compartment for its members to wipe down the car on their own and others, even after the MCO period ends.

For the majority of us, we have now spent over a month mostly at home due to the restrictions of the Movement Control Order (MCO) to curb the spread of the virus pandemic. For those of us living with family or friends, we a blessed with company within the confines of our home. But for those living on their own, it would be a solitary life. Of course, not everyone is truly isolated thanks to technology, and a working internet connection. However, not everyone is so fortunate to have that. And what if you end up in that situation where your internet is down? How can you deal with the social isolation? Will you be able to stay sane? Will the lack of contact with friends and acquaintances be a source of stress? Or can social distancing make our lives better?

Mike Horn_ExplorerMike Horn is convinced that the latter is true. For those who are unfamiliar with that name, Mike Horn is a long-time brand ambassador of Mercedes-Benz and is a motivational speaker and coach. But he is also acknowledged as one of the world’s greatest modern-day adventurer-explorers. In 2001 and 2005, he received the Laureus World Alternative Sportsperson of the Year award for completing a solo journey around the equator without motor transport and for completing a two-year three-month solo circumnavigation of the Arctic Circle – by boat, kayak, ski kite and on foot, respectively.

Mike Horn_Pangaea_ShipTo say Mike has undertaken exceptional feats of endurance, determination and courage can be an understatement. Besides these two expeditions, Mike has been pushing the boundaries of human achievement. Since 1997, he has accomplished a series of world-first and ground-breaking expeditions, such as “Pole2Pole”, a three-year circumnavigation of the globe via the South and North Poles including ocean crossings and overland expeditions, and “Drive to K2”, powered by the legendary Mercedes-Benz G-Class. Together with his team, Mike drove across a total of 13 countries from Switzerland to Pakistan, covering more than 10,500 km in 15 days, in order to ultimately ascend K2, the world’s second highest mountain. He also completed “Amazon”, a six-month solo crossing of the South American continent on foot and by means of the riverboarding sport known as hydrospeed.

And in January 2020 – just a few weeks after his return from an Arctic expedition –the South African-born Swiss adventurer took part in the Dakar Rally for the first time, serving as navigator for the french Enduro and rally driver Cyril Despres.

Expedition „Pole2Pole” von Mike Horn Expedition „Pole2Pole” von Mike HornMike is also experienced with being alone and isolated for long periods. On many expeditions, Mike spent months on his own, completely alone and without any technical aids. However, loneliness didn’t wear him down. On the contrary, he finds being alone to be something that enriches his life, a source of inspiration and new opportunities.

In an interview, Mike shares his experiences, providing tips on how to take advantage of social distancing and overcome the new challenges in your day-to-day life.

Q: Mike, the coronavirus crisis is forcing people into social isolation throughout the world. For many people, this retreat into solitude is frightening. What do you have to say to them? During your solo expeditions, what experiences did you have with social distancing?

Mike Horn_Explorer_MountainA: The crisis is quite unsettling for people, of course. After all, we were given the order to decelerate from the typical breakneck pace of modern life down to just a crawl from one day to the next. That isn’t easy in our closely linked and fast-moving world. However, you can also see social distancing in a positive light, because it allows you to gain time for yourself, time that can be used intensively. As an example, I’ve always found social isolation to be something that enriches my life: Each time I was isolated from people was an amazing period in my life. That time alone gave me the chance to focus completely on myself and find my personal answers to all the questions I have. I’m convinced that when you want to set goals and make your dreams come true, you often have to do that alone, without any diversion.

Q: So social distancing is more of an opportunity than a threat to you?

A: Yes. I don’t think you have to be afraid of social isolation if you know what possibilities it brings with it: The actual social distancing due to the COVID-19 pandemic need not be anything like involuntary downtime. Instead, it can become an amazing moment for everyone to set new goals, to get creative and to reconsider and develop their personal life. And perhaps it can be the first step towards improving your own life and making new dreams a reality.

Q: What tips do you have for life in social isolation? What advice would you give to those affected?

A: My advice for everyone living in isolation is to be creative, enjoy the isolation and make a decision to do things you’ve never done before. We now have the freedom that time gives us. It’s up to you to be creative with it. Stay positive, stay motivated and live for today – not just for the future and not just in the past. Live in the moment you’re in at the moment – because we have an amazing life ahead of us.

Q: Many parents are currently working from home yet still have to look after their children, as daycare centres and schools are closed. This represents a huge source of stress for them. How do you look at this, and how do you deal with extreme challenges in general?

A: This is indeed a great challenge to those affected in this way. It’s not easy to do your job well and be a patient person in charge of your children at the same time. I think the best way is to deal with the new situation in a manner that is as relaxed as possible. People shouldn’t put so much pressure on themselves. It’s even possible that the new situation could be accepted as a challenge that represents positive change. Challenges in themselves are not necessarily bad. On the contrary, they can make us strong and inspire us to embrace new and creative solutions.

When I crossed the Arctic Ocean for example, I had to face a lot of uncertainty in regard to the weather and rough seas. And I loved this uncertainty, because it challenged me to find creative solutions each day.

Q: Is your current isolation at your home in Switzerland different to what you have experienced during your expeditions?

A: I’m currently spending time in Château-d’Oex, Switzerland. Here it is an ideal place for an explorer to be isolated. My domicile stands alone surrounded by fields and forest, the perfect terrain for me to take some down time and train for my upcoming adventures. It doesn’t feel very different to my experience during my expeditions. Although, to be honest, the weather is much better here in the Alps than on the Arctic Ocean.

Q: How do you think society will change in response to this in long-term (or only short-term)?

A: We cannot be entirely sure that society will change in response to this unprecedented event. Perhaps, once this passes, we will all go back to our usual lives? But I certainly do hope that some of us will retain the positives that can be drawn from this experience and continue applying them in our ongoing lives. I believe the positives include: slowing down the pace of our daily lives, taking time for ourselves and our families, feeling inspired and being creative, revaluating what we need and don’t need, encouraging people to reduce overconsumption, and establishing solidarity between local but also global communities.

Q: How can this be transferred to the challenges families are facing at home?

A: I would like to give people some encouragement in this regard. I think everybody is able to get creative, find new solutions and establish new ways of living together well. People should try to accept formerly unknown daily challenges as personal challenges. Undertake to find good solutions for all participants together. I know it’s not always possible to stay motivated, but with discipline you can overcome most of the problems in your daily life.

End.

Volkswagen Aftersales Technicians - Service Bays, VW MalaysiaThe Volkswagen “Welcome Back” aftersales campaign has been updated to add more benefits for VW owners who are pandemic frontliners*.

The new additions to the “Welcome Back” campaign include priority booking, complimentary car sanitisation and a 10% discount off the total bill**.

Volkswagen_VW_Welcome Back for Frontliners_Malaysia_Pandemic 2020Volkswagen Passengers Cars Malaysia (VPCM) is humbled by the sacrifice and dedication of those risking their health during the Movement Control Order (MCO) period. These benefits are but a small token of appreciation to ease their burden and offer peace of mind to these members of the Volkswagen family.

Owners who are frontliners* are required to indicate their respective occupational areas when registering online, and a Volkswagen personnel will be in touch for verification. Once approved, the additional benefits will be credited into their Volkswagen Cares App wallet and will be ready to be used for their pre-booked appointment. The appointment must be made within 30 days after the MCO is lifted.

Volkswagen_VW_Engine Bay_Front GrilleThe “Welcome Back” campaign celebrates all owners, and those – including non-frontliners, who register will receive a gift as well as an additional RM50 engine oil voucher (for owners not redeeming their free maintenance service, and non-Volkswagen Cares Plus (VCP) members).

To register and book an appointment, visit this website. You have to download the Volkswagen Cares mobile app from Apple App Store or Google Play to enjoy the benefits.

* “Frontliners” refers to government hospital doctors, nurses and administrators, Royal Malaysia Police (PDRM) officers, Malaysian Armed Forces (Angkatan Tentera Malaysia) personnel, RELA (People’s Volunteer Corps) and Malaysia Civil Defense (Angkatan Pertahanan Awam).
** Terms and conditions apply.

UMW Toyota Motor_MalaysiaUMW Toyota Motor Sdn Bhd (UMWT) has announced that it has received approval from the Ministry of International Trade and Industry (MITI) to reopen selected Toyota service centres during the extended period of the Movement Control Order (MCO); all businesses classified as non-essential had halted operations since 18 March 2020.

With the MCO currently extended until 28 April 2020, MITI has approved the resumption of automotive aftersales services at selected outlets. These selected authorised Toyota service centres will be open for emergency and urgent service requirements only, and at minimum capacity.

UMW Toyota Motor_Laser Motor_2S Service Centre_Work Bays_MalaysiaThe services are by appointment only. You will need to contact the nearest service centre to confirm if it is in operation, and to secure an appointment slot before visiting the service centre. The service centre locations and contact details are listed here. Alternatively you can call the Toyota Free Phone number (1800-8-869682). You are also strongly reminded to keep in mind that the MCO restrictions still apply on your travel.

UMWT will make every effort to ensure the safety and protection of customers when they visit the service centres, which will continue to practice social distancing (at least 1 metre or more apart) to avoid any possible transmission of the virus.

As for the vehicles purchased from UMWT or its authorised dealers with existing warranties that are valid and expiring during the MCO period, the company will be giving a 30-day extension, calculated from the last day of the MCO.

The company will also continue to provide all customers with assistance for any emergencies or enquiries during the MCO period through its existing helplines.

You can contact the following numbers throughout the duration of the MCO:

Toyota_Aftersales_Contact_Info_Movement Control Order_Malaysia

“As we always place customer care as a top priority, all Toyota vehicles sent to our service centres will receive a thorough inspection to ensure they are in good running order. However, we also urge customers to adhere to the regulations of the Movement Control Order and help to stop the spread of the COVID-19 virus,” said Ravindran K. President of UMW Toyota Motor.

SOCAR_Malaysia_Healthcare HeroesSOCAR Mobility Malaysia is supporting Malaysia’s front line healthcare workers with its Healthcare Heroes Support Promo. This promo offers our healthcare heroes during the MCO, 70% off for every booking (capped at RM100) as well as free petrol for 20 km travel for each hour booked (capped at 240 km for 12 hours booking). SOCAR hopes that this initiative can help ease transportation challenges faced by medical frontliners during the MCO period.

Medical personnel can fill out the form in this link to verify their eligibility as a medical frontliner. Successful applicants would be notified via email and the promo code will be automatically available on their “My Coupon” page in the SOCAR app.

The healthcare heroes will be able to choose from a variety of car models including the Perodua Axia, Honda City, Honda Jazz, Toyota Vios, Volkswagen Polo, Toyota Rush and many more. The promotion is valid wherever SOCAR is operating i.e. in Selangor, Kuala Lumpur, Penang, Johor Bahru and Ipoh. There are a total of 212 SOCAR zones located within walking distance of major hospitals and clinics including Hospital Kuala Lumpur, Hospital Sungai Buloh and Hospital Shah Alam.

To find out more about these SOCAR zones, please refer to this list.

Users can also have the car delivered to their doorstep for free via the SOCAR-2-YOU delivery service within the coverage areas. Those with group requests (more than 10) are urged to email the SOCAR team at hello@socar.my with the email subject #kitajagakita for enquiries.

You can download the SOCAR app from Google Play or Apple App Store, and also follow SOCAR’s Facebook page for the latest promotions and deals.

The ‘Renault Relax’ campaign is here to offer some additional savings to Renault customers during and after the Movement Control Order (MCO).

Renault Captur_CrossoverCurrently, the ‘Renault Relax’ campaign is offering savings to customers on two important wear and tear parts i.e. tyres and batteries. The tyre deal is valid for Renault Captur and Fluence owners. Customers who place a ‘lock-in’ fee of RM100 between 15 April to 15 May 2020 will be able to secure the promotional price of RM345 per tyre, representing a 25% savings.

 

Renault_Wheel_Continental TyreYou can easily lock-in this tyre offer from the comfort of your home by booking and making payment online via the Renault E-Store (www.renault.com.my). Redemption for the deal can be made any time from 15 May to 31 August 2020. The lock-in fee will be deducted from the total invoice during redemption. This promotion applies only to Continental ContiEco Contact 5 205/55 R17 tyres. Stock are limited so it is available on a first come, first served basis.

In addition, during the campaign period from 15 May to 31 August 2020, all Renault customers will receive free tyre balancing for purchase of two or more tyres.

Renault_Engine Bay_BatteryDuring this MCO period, the minimal use of a vehicle might cause premature wear of the vehicle battery. Hence, Renault owners are advised to periodically start their engines and leave their vehicles to idle and charge the battery, to reduce the chances of this happening.

For customers who may still need to change their vehicle batteries, TC Euro Cars (TCEC) is offering a 10% discount on Atlas BX batteries. This offer is valid until 30 June 2020.

During the MCO, the Rencare team will also continue to support customers who need emergency assistance. The team can be contacted at 1800-88-8663 (24 hours, 7 days).

Extension Of Warranty And Operating Hours

To offer more peace of mind and convenience for all Renault customers who have to defer their vehicle servicing due to the MCO, TCEC will be offering the following extensions:

  • Additional time for service until 28 May 2020 for all Renault vehicles that were due for periodic servicing between 18 March to 28 April 2020. All service appointments will have a 30-day extension to catch-up on their service intervals.
  • 30-day extension until 28 May 2020 for all warranties that expire during the MCO period.
  • Extension of operating hours for all Renault service centres:

Renault_Movement Control Order_Operating Hours_Malaysia

A full list of authorised Renault service centres can be found at https://www.renault.com.my/showroom-service-centres.

Concierge Service : Optional Door-To-Door Delivery Available Via Renault E-Store

Renault Concierge Service_Renault E-Store_Malaysia_TC Euro CarsTo offer more convenience, Renault customers can request for door-to-door delivery within the Klang Valley (within a radius of 30 km of the service centre). This delivery service, previously available only to new and subscription customers, is now being offered free-of-charge for pick-up and return of serviced vehicles, during the MCO and post MCO period.

Customers can now also schedule their service appointments online by registering for a Renault E-Store account via www.renault.com.my.

Customers who wish to book a service appointment can do so via the Renault E-Store concierge service feature or call 1800-18-8663 (Mon – Sun, 8 am – 8 pm).

MODENAS_MCO_Service Centre InfographicMotosikal dan Enjin Nasional Sdn Bhd, or MODENAS, is opening up its aftersales operations today at selected service centres, in Phase 3 of the Movement Control Order (MCO). The opening of these selected branches comes after the recent statement issued by the Ministry of International Trade and Industry (MITI) to allow certain businesses in the automotive industry to resume operations.

The reopening of the company’s aftersales operations is subject to MITI’s COVID-19 pandemic standard operating procedures (SOP). This includes shorter business hours, limited staffing and adhering to preventive measures such as social distancing and observing hygienic practices.

Selected MODENAS Service Centres And Limited Hours

The following MODENAS outlets will be opened for business:

  • MODENAS Subang Service Centre, Selangor
  • MODENAS Ipoh Service Centre, Perak
  • MODENAS Gurun Service Centre, Kedah
  • MODENAS Kuantan Service Centre, Pahang

Operation Days : Twice a week (Mondays and Thursdays)
Time : 10 am to 3 pm
Commencement : 20 April 2020, until further notice

MODENAS will make the necessary announcement should there be any changes to this schedule.

By Appointment Only

Modenas Pulsar NS200_MalaysiaThese selected centres will service customers only by appointment. All MODENAS customers are encouraged to book their appointment online via http://bit.ly/mcobookaservice or http://bit.ly/jomservis. Customers can also send a WhatsApp message to the MODENAS Careline (019-570 8135) to arrange a service appointment.

Customers will then be contacted by the respective branches to confirm the available date and time slot. These service centres will only be accepting the appointments on a first-come-first served basis.

MODENAS has to limit the number of customers entering these premises and enforce safe social distancing practices during this pandemic period. All customers will be advised to put on a face mask before entering the premise and have body temperature checked.

SOCAR Mobility Malaysia launched the SOCAR Business Mobility plan in its effort to offer transport solutions to assist businesses. The SOCAR Business Mobility plan is targetted at delivery agents as well as small and medium businesses who do not own a delivery fleet.

The first phase of the SOCAR Business Mobility plan is introduced with the sole purpose of helping business and delivery agents with transport solutions, where cars would be made available for both short term and long term periods at affordable prices. This mobility plan applies primarily in Selangor, Kuala Lumpur, Penang, Johor Bahru and Ipoh. Delivery agents as well as small and medium business (SME) operators who are interested in utilising the SOCAR Business Mobility plan would need to log on to the official website, https://socar.my/bizmobility and register their details. Successful applicants will then be notified with a promo code that can be applied and redeemed on the SOCAR app.

SOCAR Malaysia_CEO_Leon Foong“At SOCAR Malaysia, we are committed to helping businesses during these challenging times. We understand that it may be a difficult time for businesses to operate during the Movement Control Order (MCO) and they may be experiencing losses, hence we would like to do our part in encouraging these home businesses to carry on with minimal disruption. We chose to rollout the first phase of SOCAR Business Mobility plan during this time to help lessen the burden of operating cost and at the same time be a reliable alternative for these business operators,” said Leon Foong, CEO of SOCAR Mobility Malaysia.

SOCAR Business Mobility Plan

VW Polo 1.6 Hatchback, SOCAR MalaysiaAs part of the first phase of the rollout during the MCO period, the packages for the SOCAR Business Mobility start from as low as RM4 per hour and as low as RM200 for 5 days. Delivery agents and business operators would have a variety of cars to choose from i.e. Perodua Axia, Honda City, Honda Jazz, Toyota Vios, Volkswagen Polo, Toyota Rush, etc. Other benefits include free 20 km worth of petrol for every hour booked (capped at 240 km for 12-hour booking) and SOCAR-2-YOU delivery service for areas within the coverage areas. The team at SOCAR understands the cash flow needs for small vendors and will be offering a pre-topped up petrol card option upon request via email at help@socar.my

The SOCAR Mobility Business however, is not applicable for the one-way Intercity discount. The final payable amount is subject to the selection of car model, insurance and service tax while car models are subject to availability. For more detailed information and also on the terms and conditions for the SOCAR Business Mobility, please visit https://socar.my/bizmobility.

You can download the app from Google Play or Apple App Store and follow SOCAR’s Facebook page for the latest promotions and deals.

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