Volkswagen Passenger Cars Malaysia (VPCM) will be holding a “Welcome Back” aftersales campaign for VW owners under the Volkswagen Cares initiative. Hence, VPCM is encouraging owners to register their appointment slot in anticipation of this campaign.
VPCM invites owners to register and book their appointment in the Volkswagen website. Upon submission of interest, a Volkswagen personnel will be in touch to make the necessary arrangements. This appointment must be made within 30 days after the Movement Control Order (MCO) is lifted.
The MCO has restricted the movement of people and the operation of some businesses, including VW showrooms and service centres which are temporarily closed for the safety of customers and employees. Due to this, a significant number of Volkswagen owners have had to put on hold their aftersales needs.
Volkswagen owners who register their appointments during this period will receive free Volkswagen merchandise. Additionally, owners who are not redeeming their free maintenance service and are not Volkswagen Care Plus (VCP) members are entitled to an additional RM50 engine oil voucher, while those entering their fifth year of ownership are encouraged to sign up for the Volkswagen Care Plus programme to enjoy its benefits.
Volkswagen Malaysia stated that it will continue to honour the warranty of cars that were not able to meet the scheduled service maintenance during the Movement Control Order.
All Volkswagen owners are required to download the Volkswagen Cares mobile app to enjoy the benefits.