MPI Generali Insurans Offers Policyholders Free Car Pickup And Dropoff Service

MPI Generali Insurans Offers Policyholders Free Car Pickup And Dropoff Service

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MPI Generali Insurans Berhad, is the first insurance provider in Malaysia to offer this free Car Pickup and Dropoff (PnD) service to its motor insurance policy customers. By delivering a fast, safe and innovative vehicle assistance service, the company aims to ease its customers’ car servicing experience. 

MPI Generali is providing this PnD service to its existing motor insurance policyholders in Malaysia with a sum insured of RM50,000 and above. This service is a joint initiative with Europ Assistance, the assistance company of the Generali Group. 

MPI Generali_Pickup and Dropoff serviceThe PnD service can be accessed through its Customer Portal, where an ambassador from Europ Assistance can be requested to pick up a policyholder’s car at the chosen location, then taken to the scheduled service point and returned later to the same location or a new one.

The PnD facility covers the logistics handling of the car for a range of services i.e. regular car servicing, car wash or polish, and minor accident fixing, for an unlimited number of times per year. It is currently available in Kuala Lumpur and Selangor, Mondays to Saturdays, 8 am – 6 pm, for active MPI Generali Private Car Comprehensive policyholders.

MPI Generali_CEO_K.G. Krishnamoorthy Rao“We’ve learnt post pandemic, that it is imperative to both innovate and stay ahead of the curve, especially in the area of insurance. While we are confident of growth trajectory in 2022, we intend to distinguish ourselves by being the first in Malaysia, to offer the car pick up and drop off (PnD) service to our policyholders for free,” said K.G. Krishnamoorthy Rao, Chief Executive Officer (CEO) of MPI Generali.

“Covid-19 has changed the landscape of work. The future of work is one of hybrid and this is where safety, convenience and technology have a role in reshaping the way we look at auto servicing. Customers only need to access an app or a portal to have their cars safely picked up, serviced and brought back at no charge. Being the first in the industry to introduce this is a strategic move for us. We foresee that this will have a positive impact on our revenue targets, as we aim to grow by 20% within a year,” he added.

The popularity of such a service is expected to increase as clients prefer a hassle-free, time-saving, low contact experience, concerning services needed for their personal vehicles. Globally, Europ Assistance, which partnered with the automotive technology solutions provider 21North, has a fleet of over 9000 providers, who have completed 4.5 million trips with a transaction value worth RM264 million (€55 million) annually in India, Indonesia, Singapore and Malaysia.

In November 2021, Europ Assistance had launched in Malaysia the 21North Europ Assistance platform, with standalone PnD services for vehicle owners, automotive dealers and workshops with a digitally powered pick up and drop facility. The uptake has been positive indicating a growing demand.

Europ Assistance Malaysia_CEO_Philippe DemangeatPhilippe Demangeat, Chief Executive Officer (CEO) Europ Assistance Malaysia, said “We’ve seen very promising growth in the area of PnD in Malaysia since we started. Collaborating with MPI Generali will accelerate our development in Malaysia while providing differentiating and innovating services to MPI Generali customers”.

“Having operated in Europe since 1963, and in Asia for the last 30 years, our experiences have justified this digital direction in automotive assistance, particularly across Asia. Here, in Malaysia, there is an addressable market of 15 million cars, which allows for scalable deployment, creating economical services for all. Post pandemic, we are confident in expanding further our scope of services with digital roadside assistance in case of breakdown or accident,” added Demangeat.


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