Scania Malaysia has opened a new sales & services branch in Kuching, Sarawak to serve the East Malaysian state. This is the second sales & services branch after the one in Bintulu, and is part of the company’s expansion plan in the state.
“We have listened to customer feedback and we have responded by investing further in Sarawak into this new premise in Kuching. Our customers will be assured of wider and better services by being at the heart of the state’s transportation network,” said Marie Sjödin Enström, Managing Director of Scania Southeast Asia. “As we celebrate 50 years in this country next year, being in Kuching means we now have 12 dedicated workshops throughout Malaysia, to meet the country’s public and cargo transport needs.” said Marie.
Located at Lot 935, Lorong Demak Laut, 7A Jalan Demak Laut 7, Demak Laut Industrial Park, 93050 Kuching, the new branch is led by Phang Yee Fong, Regional Manager of East Region.
Her team consists of a Solution Sales Executive, a Workshop Manager, Service Technicians and other supporting personnel. The team is well-trained and is continually trained in the latest developments of new technology and methods.
The Scania workshop has three service bays, with column lifters, diagnostic tools and other standard equipment to ensure that trucks, buses and coaches that come in get the right maintenance quality. Scania also has a regional Asia Parts Centre in Singapore to ensure parts availability throughout Sarawak.
“We have the broadest range of trucks, buses & coaches and services to suit every type of operation,” said Yee Fong. “Our customers continue to believe in the fuel efficiency of the New Truck Generation. The XT model serves in the toughest of environment. Coupled with repair and maintenance contracts, roadside assistance, parts, data-driven services – fleet management systems and driver training & coaching as well as Scania Financial Services; our customers continue to benefit from a total solutions approach. This results in greater uptime and total operating economy.”
“Congratulations to Scania Malaysia for the opening of the new sales & services centre here in Kuching. Looking forward to the much awaited after-sales support that Scania gives us with the increasing network coverage,” said Caleb Wong, Director of High Tackle Sdn Bhd, a long-time customer of Scania.
Scania’s customers in Sarawak include Biaramas Express, PLSH, UITM, Jurukin, Persafe, Institut Pendidikan Guru, Jabatan Pendaftaran Mahkamah Bergerak and Pejabat Pelajaran Daerah.
“I am very pleased that finally Scania has opened in Kuching as per our request. If we schedule our maintenance right, we will be getting maximum uptime for all our coaches consistently,” said Lai Sin Kiong, General Manager of Biaramas Express Sdn Bhd. “This is also part of our Scania Ecolution partnership to reduce the CO2 emissions in our operations,” said Lai.
Scania’s strategic focus is on customer profitability through sustainable transport solutions. “We continue to explore the possibilities of renewable fuels and electrification in Sarawak. This is a state rich in natural environment and are already used to living in a more sustainable relationship with nature, I look forward to strengthening more sustainability partnerships here,” said Marie.