There is a voluntary product recall on the Nissan Serena S-Hybrid C26. According to Edaran Tan Chong Motor Sdn Bhd (ETCM), only the Completely Built-Up (CBU) variant of this MPV requires its Continuously Variable Transmission (CVT) Control Unit to be reprogrammed. The reprogramming exercise will be handled by Tan Chong Ekspres Auto Servis (TCEAS), and all replacement parts and labour associated with this service campaign comes at no cost to the owner. The reprogramming process is expected to take approximately 45 minutes.
Investigations conducted by Nissan Motor Co. Ltd showed that approximately 4,001 units of the Nissan Serena S-Hybrid (C26) CBU from Japan have been identified to be affected in the recall campaign.Customers of the affected Serena S-Hybrid (C26) CBU variant will be notified by TCEAS via mail, SMS or WhatsApp. The owners are advised to contact the nearest TCEAS outlet for an appointment. Selected TCEAS outlets have extended operation hours and are open 365 days a year, making it easier for customers to service their vehicles, as well as to alleviate capacity surge during this recall campaign.
As vehicle ownership may have changed over the years, current owners of this model are reminded to call Nissan Customer Care Centre toll-free line at 1800-88-3838, to find out if their Nissan Serena S-Hybrid (C26) CBU variant is involved in the recall campaign.
Meanwhile, the Serena S-Hybrid (C26) Completely Knocked Down (CKD) variant launched in Malaysia in November 2014, as well as the current Serena S-Hybrid (C27) CKD variant launched in May 2018, and other current Nissan models are not affected by this exercise.
ETCM and TCEAS would like to reassure customers’ that their confidence and peace of mind are of utmost importance to the company. Any inconvenience caused is deeply regretted. ETCM and TCEAS are also committed to ensure customers’ safety, service and satisfaction are of the highest level. Tan Chong hopes to work together to promptly address this concern.