Effective 1 July 2020, two UMW Toyota Motor (UMWT) outlets in the Klang Valley have been transferred to Toyota dealers. The dealers i.e. Laser Motor PJ Sdn Bhd and Fokus Sentral Sdn Bhd have taken over the Section 19 PJ and Cheras outlet respectively. This move by UMWT is done to enhance its operational efficiency.
This follows the company’s earlier announcements in October 2017 and November 2018 that it would be transferring the majority of its branch retail operations to its dealers and other relevant parties. This strategy allows UMWT to further focus on high value-added upstream activities such as product development, marketing and dealer network support. Meanwhile, Toyota dealers will continue to dedicate themselves towards delivering customer satisfaction.
“I am extremely excited about working even more closely with our dealers to realise a shared vision for UMWT, which is to promise the concept of “Best In Town”, meaning more focused one to one customer engagement. Although this arrangement signifies an important change for UMWT, our customers should rest assured that our service will not be compromised, but get even better in the future” he added.
This strategy promises seamless support for UMWT’s significant customer base. It will also allow for the growth of entrepreneurship to create more value that benefits the local economy.
Additional information on Toyota’s network of sales and aftersales locations can be found in toyota.com.my, or by calling the Toyota Freephone: 1800-8-TOYOTA (1800-8-869682).