As the country slowly tries to regain normalcy, Volkswagen Passenger Cars Malaysia (VPCM) has announced that all its service centres will be operating at full capacity. All Volkswagen dealers will practice ‘Safe Hands’ procedures in keeping with strict guidelines for health safety.
The ‘Safe Hands’ campaign prioritises customers’ and employees’ health. This new standard operating procedure encompasses contactless vehicle acceptance, video walkthroughs, sanitisation before and after repair, and cashless payments with e-invoicing during the contactless car pick up. Further, selected dealers will offer vehicle pick-up and drop-off arrangements.
VPCM reminds that services will strictly be on an appointment basis. Volkswagen owners are advised to contact their respective service centres to make an appointment. Volkswagen owners and frontliners who had previously booked their appointments via the Welcome Back campaign will receive priority slots, depending on availability.
“As we prepare to attend to the aftersales needs of our customers, we do this keeping in mind that social distancing is the new normal, and that hygiene and sanitization is now an essential part of daily precautionary measures. I am pleased to say that our ‘Safe Hands‘ SOP adheres to these new standards and will apply to all aspects of our business operations, and not just at our service centres,“ said Erik Winter, Managing Director of VPCM, who assures owners that their safety is top priority.
Other safety precautions implemented at service centres include regular sanitization of the premise and regular temperature screenings on all staff and customers.
For more information, visit www.volkswagen.com.my.