Kia Motors Corporation has launched the ‘Kia Promise’, a global warranty extension programme for its vehicles. The Kia Promise is designed to support Kia customers whose movements have been limited because of the COVID-19 pandemic, and may not have the chance to bring their vehicles in for warranty repairs and servicing.
The Kia Promise programme covers all vehicles with original Kia warranties that expire between February 1 and April 30, 2020, in 142 countries. This programme extends the warranty of all eligible vehicles to June 30, 2020.
Kia Motors believes that more than 500,000 customers worldwide could benefit from the Kia Promise warranty extension.
With many countries and businesses around the world taking precautionary measures to counter the spread of the coronavirus pandemic, the Kia Promise aims to help customers who may be unable to visit a workshop during this time. The program also helps customers who are not able to bring their car in for servicing.
Sangdae Kim, Senior Vice President and Head of Global Customer Experience Division at Kia Motors Corporation, commented: “By extending Kia’s comprehensive warranty cover to customers who may be affected by the pandemic, Kia Motors hopes they have one less thing to worry about during this time. Our goal is to help to alleviate any concerns our customers have about vehicle maintenance during periods of social distancing.”
Prioritizing the safety, health and well-being of its customers, business partners and employees, Kia Motors continues to closely monitor COVID-19 developments in communitites where it does business. The company continuously strives to prevent infections at its facilities while working with federal, state and local authorities, complying with all standards set by those entities.
“All of us here at Kia convey our thoughts and prayers to every local community around the world that is courageously dealing with this situation,” said Ho-Sung Song, President of Kia Motors Corporation.