Use PROTON Customer Care Hotline Or Email To Get Assistance

Below is the message from PROTON on their closing of operations until the end of March 2020:

Following the announcement of a controlled movement order from 18 – 31 March 2020 by the Prime Minister of Malaysia, PROTON would like to announce that it will be complying with the Government’s directive. The company’s business activities will be guided by the guidelines as laid out yesterday. Therefore starting 18 March, all customer-facing activities such as sales and aftersales will cease as all PROTON outlets will be temporarily shut.

Concurrently production activities at PROTON’s Tanjung Malim and Shah Alam plants will cease in unison as we systematically shut down all our operations in an effort to help with the control of the spread of the coronavirus.

Rest assured we will resume all operations as soon as clearance is given by the government of Malaysia. During this trying time, we feel these necessary precautions are profoundly crucial, as safeguarding the health and security of Malaysia and its people remains as PROTON’s top priority.

For emergency cases such as breakdowns or accidents, please contact our Customer Care hotline 1-800-888-398 for urgent assistance (available 24hours). For inquiries and complaints, please send us an email at customercare@proton.com.

We thank you for your continued support of PROTON and we ask that everyone follows the guidelines set for the safety and well-being of the country and its people.