Recently, there had been a photograph of a quotation from a Mercedes-Benz dealership on the replacement cost of a hybrid battery making its rounds on social media. So here is the official statement by Mercedes-Benz Malaysia, the brand custodian and distributor:
Providing the Best Customer Experience is always a top priority with Mercedes-Benz Malaysia (MBM). Our goal is to meet the customer’s needs at any point of their journey with the Mercedes-Benz brand in Malaysia, whether it is their first contact through consultation, the test drive or their purchasing experience and even their after-sales services.
In our pursuit towards providing the best ownership experience for our customers in 2018, we have introduced the Hybrid Battery Extended Warranty programme. At an extremely affordable price of MYR2,688, customers are able to extend the battery warranty for the Mercedes-Benz E 300 BlueTEC hybrid and S 400 h for an additional 4 years. The Hybrid Battery Extended Warranty provides 100% coverage for the repair or replacement of the hybrid battery for up to 8 years or 180,000 kilometers whichever comes first*.
At Mercedes-Benz Malaysia, we continuously seek to ensure that all our valued customers have the optimal cost of ownership through the provision of market adequate pricing for our older vehicles. We are pleased to announce that the new recommended retail price is MYR50,000 for the E 300 BlueTEC hybrid battery and MYR65,000 for the S 400 h hybrid battery.
Rest assured the satisfaction of our customers throughout the ownership experience is a priority at MBM and our Authorized Retailers. We have the best interest of our customers at all times and remain committed to delivering the absolute Best Customer Experience.
Should customers have any queries, kindly contact our Customer Care Centre at Tel: 1-800-88-1133 (Operation Hours: Monday to Friday, 8am to 8pm) or email: email@example.com or visit the Mercedes-Benz Malaysia website at https://www.mercedes-benz.com.my
*Terms & conditions apply