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BAD Experience at NSS


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#11
144S

Posted 03 December 2004 - 11:39 AM

144S

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morning to everyone in this forum. I would like to share my good
experience at NSS Service Centre. Firstly, it is not as bad as some of the
ppl might say it is. I would say that i myself am a loyal customer of NSS
and have sent my 144S to their service centre numerous times. Actually,
i'm the fourth owner of the car but the previous owner has been sending
the car over to their place for quite a number of years(from 96 if i'm not
mistaken), so i've decided to stick with it.

I like the way in which they have kept a detailed record of the car(what
has been fixed,how many services has the 144 gone through, what needs to
be repaired etc etc), so i know what exactly is wrong with my car. Another
thing that I like is that they put seat covers, floor mats and fender
covers.This ensure that my seat or my floor mats isn't dirtied plus making
sure that my fender isn't scratched. Now, this is what i call true car
care. The mechanics also seem competent enough. At the end of the day, i
also get a car wash from them FOC(but we all know that it's not really FOC
if you catch my drift, lol), my car vacuumed and my tyres waxed. It's all
these little things which add up to create a good workshop IMHO.

Yes, i do agree that the price is abit steep but as you all are aware of
by now, there is nothing cheap and good at the same time in this world(and
there never will be). So, i wouldn't mind paying abit extra knowing that
my car is in safe hands and well taken care of. It's like eating a plate
of char kuey teow in a well known XYZ hotel in K.L which could easily cost
you RM20 but that same plate of food can be obtained from a pasar malam
for only RM3.50. It's the same plate of char kuey teow(maybe the pasar
malam even taste better), the question you should ask yourself is why are
there some ppl still going for the hotel one then? The answer as you all
know that you'll get better service, air conditioned room, comfortable
setting, music(you get the picture). Now, lets apply this analogy to
workshops.

Now, not everything is 100% perfect, there will be some hiccups like price
misquotes as mentioned by S40 and other complaints of various matters. But
i seriously think(IMHO that is) that you cannot evaluate a workshop just
based on two visits. Tq for taking your time for reading my first and
unsually long post.


#12
izallyza

Posted 03 December 2004 - 12:30 PM

izallyza

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Well said 144S,

Yeah, I do agree with your comment. It's all about personal preference.
That's why SM & FA prices is higher. Well...everybody have their own
preference but it's good to have the feedbacks in the forum for others to
note.

For me personally, why I chose PA is because of services rendered so far
and locality (near my house & office) even though I know their prices is
slightly higher.

Ciao



#13
20T40

Posted 03 December 2004 - 02:14 PM

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let me share with you my bad experience at NSS. I went there (since it was
near my house) because I thought I had a cracked headlight glass. They
agreed to change it, but after changing, I noticed that the headlight
reflector isn't the same as the other, so I went back and when they
removed it the second time, I found out that my headlight reflector is
already broken and the mounting is also broken. It was not broken by them,
but somehow it got broken when the previous owner was using it.

What I'm dissapointed is that they didn't tell me that the reflector was
broken when they first change the headlight glass. As a result, this
episode with them cost me RM 1600 (RM 300 for the glass and RM 1300 for a
new headlight set). To me, this is not very honest. And on top of that, I
found out later that FA can change the headlight unit for only RM 1100.

#14
mangusta

Posted 03 December 2004 - 08:55 PM

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FA prices lower than NSS ???? Perhaps we should check out the prices of
other items too, maybe FA is fighting back....

#15
Newkelisa

Posted 03 December 2004 - 11:58 PM

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There is a list of rrp on parts by FA according to part no. I have seen
it and I'd imagine an establishment like NSS would have one. Some
mechanics would like to quote the rrp and say that their parts are
cheaper.

I'm not sure bout this year but last year I purchased a few hard to get
parts from FA and I was quite surprised by some of the discounts given.
So far my dealings with FA I was given a minumum of 15% discounts
including bulbs. However if you wanted something urgent and they had to
get it from say their parts storage facility if I recall in Puchong than
the discount isn't available. I'm not sure if this discount applies to
the newer models though. But based on my experience if the parts you're
looking for is quite specific and no aftermarket alternatives exist than
it's worth checking FA prices and buying it directly from them.

#16
wglee

Posted 04 December 2004 - 02:44 PM

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An ex-colleague of mine who drives an 850, and who has gone to both NSS
and FA, said that NSS prices are higher than FA prices.

#17
mlkulwk

Posted 06 December 2004 - 12:44 PM

mlkulwk

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Guess am feeling the same with some forumers here on not getting a good
deal and services on your Volvo. Basically not satisfied with our current
service provider. Looking at the comment, guess all are almost the same.
What I did to cut down my cost was the basic oil change and spark plug,
will just drive up to Shell quick oil change and filter and spark plug,
will just buy fm Volvo Parts specialist and bring it there. Next regular
to change in line would be brake pads which I started to change myself.

Did try to find out cheaper alternative by asking other Volvo kaki and
have came up with 2 ex.FA mechanic where they work fm the house, one in
seremban, and one in ipoh!(hv yet to try both) so far still searching for
klang valley area. But basically think, its more for older Volvo and not
too complicated job... i guess the more complicated job where involves
hard labour one will not feel it as oppose to say, to change a fuel tank
where one can shop around....





#18
cap48

Posted 06 December 2004 - 03:26 PM

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mlkulwk, check out the VOCM website for the list of workshops. You may
find one or more to your liking. Happy hunting.

#19
S40

Posted 06 December 2004 - 05:40 PM

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Yes... I do agree that sometimes, FA's price is much cheaper than NSS!

#20
V70R

Posted 07 December 2004 - 10:49 AM

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well well well.... like 144S i only got good experiences with NSS. I
dunno bout you guys but since I`m drive my dad ex-car, and due to the
fact that I`m a cheapskate and source my parts from kedai potong
(driveshaft for RM600, LOL how much does a brand new one cost again?), i
rarely have problems with NSS. I only asked them to install the parts for
me. I like the nice touch they do for customers, sending greeting cards,
service reminders and of course the regular stuffs that 144S said.

And to get a good service, take my advice dont get `close` to the
manager, but be nice to the mechanics. NSS labour charges are fixed and
there rarely anything you can do about it. But there`s one thing you can
do, is to make sure the mechanic didnt ######ed up your car while they`re
fixing it. Always have a chat with them, in fact one of them are the one
who advised me not to get a range rover (i was servicing my 740 at that
time over there, i didnt buy my V70 yet) because the one that their boss
uses keep on screwing up and they cant locate the problem. Luckily i did
follow their advice and get my current car.