Edaran Otomobil Nasional Berhad (EON) today expressed its apologies to customers who are having to wait unduly long for the delivery of their new Proton Wajas.
In response to a media report on issues pertaining to the Proton Waja – in particular, the prolonged deliveries and the solutions proposed by the Domestic Trade and Consumer Affairs ministry, and FOMCA – EON said every effort has been made together with the manufacturer Proton to expedite and meet deliveries.
The Proton Waja which saw an overwhelming 16,000 orders received by EON within the first two weeks of its launch on 31st August 2000, continues to be ordered by customers despite being informed that delivery is now between 8 – 9 months.
In a statement issued today, EON Managing Director Datuk Adzmi Abdul Wahab said, “The company is aware of the unwavering purchase trend for the Proton Waja and despite customers being made aware of the overwhelming response and the long anticipated delivery dates, the Proton Waja continues to be the preferred choice.”
On suggestions by the Ministry and FOMCA, he said that customers who were not able to receive their Waja within the scheduled delivery dates have the options of a refund on their deposit or to switch to an alternative Proton model which has a shorter delivery period.
“Not many are responding to these options as the Waja appears to be an immensely popular favourite,” said Datuk Adzmi.
EON has to date fulfilled deliveries to over 12,000 customers, reflecting 50% of the production output by Proton thus far. Together with Proton Edar Sdn Bhd which has an equal quota, there are approximately 24,000 Proton Waja cars on the road today.
It is understood that Proton currently produces 4,000 – 5,000 units of the Proton Waja each month. According to Datuk Adzmi, half of this output is received by EON.
Besides the large number of orders, he explained that other reasons for delays being encountered are due to choice of engine transmissions and colours. Silver and artic blue seem to be the most sought-after colours with the automatic transmission being the preferred choice.
“We regret causing this inconvenience to our valued customers,” he said.
From discussions in the AUTOWORLD.CO.MY forum, it seems that customers who order through Proton Edar (formerly USPD) may be able to get their Waja faster. However, it should be noted that this apparent speediness is not due to a larger allocation to Proton Edar – both distributors receive an equal allocation each month – but due to EON having a much larger network comprising 175 outlets nationwide. Therefore, interested buyers may find that if they prefer to buy from EON, they should visit various EON outlets and see what sort of waiting periods are quoted. In any case, all orders are fed into a computerised system at EON’s head office and allocations are made in sequence (subject to specific requirements of colour and transmission type). Customers should also take note of the information stated in the VSO (Vehicle Sales Order) regarding possible delivery dates.
Those who buy from EON can obtain information concerning their order by contacting EON Customer Service at customerservice@eon.com.my or calling 1-800-88-3003 or 03-7002388.