Volvo Car Malaysia has launched the Volvo Certified Damage Repair Centre (VCDR) to provide its customers with end-to-end high quality body repair and paint service. Its first dedicated body repair and paint service facilities are currently available at Federal Auto Cars in Glenmarie and Sime Darby Swedish Auto in Ara Damansara.
The setting up of the VCDR centre is aimed at enhancing Volvo customers’ aftersales experience. Focusing on providing quick and efficient body repair and paint services, it is managed by a cost-effective resource management that ensures overall business agility. The centres use advanced tools and equipment and follow strictly Volvo’s standard processes to ensure high repair quality.
“We are very happy to be able to witness the milestones that Volvo Car Malaysia has achieved thus far,” said Nick Connor, Head of Volvo Cars APEC. “From the implementation of global’s electrification strategy to selling out the XC40 Recharge Pure Electric, here we are today, launching Volvo Car’s VCDR to further realise our vision in offering the highest standards of after-sales care to our customers. We are very happy that through the investment made by our partners, Malaysia is now the second country in the region to introduce VCDR.”
Equipped with the latest technology and trained technicians, Federal Auto Cars Glenmarie, and Sime Darby Motors Centralised Body and Paint Centre are the first 2 Volvo service centres in Malaysia to be aligned with the VCDR standards. Measuring at 11,133 square feet, each of these facilities can handle up to 1,260 vehicles a year.
“We want our customers to walk away with a Volvo car in complete peace of mind knowing that we are ready to provide them with Volvo’s international standard of care for their vehicles,” said Charles Frump, Managing Director of Volvo Car Malaysia. “By introducing VCDR within our dealer network, it enables our customers to enjoy vehicles that provides them a lifelong lifespan.”
The VCDR centres integrate the use of sustainable technology for their body and paint repair services such as a low-pressure ventilation system with automatic controls that reduces the emission of carbon dioxide and microscopic particles, as well as energy consumption. More than 80% of the air will be sucked in through a filtration system to reduce emissions and particulates. Additionally, the machinery utilises batteries when heating the electric system to improve energy efficiency. Further, the centres now use a water-based paint to reduce the employees’ exposure to harmful Volatile Organic Compounds (VOC).
Jeffrey Gan, Managing Director of Retail and Distribution of Sime Darby Motors Malaysia commented: “We aim to continue delivering the best quality service and offerings to our customers. This includes ramping up the sustainability of our operations to minimise environmental impact, while maintaining service excellence. As such, we are pleased to adopt the VCDR standard for Volvo vehicles at our Sime Darby Motors Centralised Body and Paint facility, in line with our Environment, Social & Governance’s initiative to lower carbon transition, continuously invest in solutions and inspire meaningful change.”
“Being an integral part of the Volvo network in Malaysia, we are committed towards delivering excellent service quality and safe vehicles to our Volvo customers through our investments and continuous improvement of every aspect of our operations. In today’s environment, we place as much if not more emphasis on climate sustainability in our business strategies and decisions. We, therefore, wholeheartedly embrace the entire VCDR concept for its environmentally friendly equipment, as well as efficient workflow and processes,” said Wong Fay Lee, Chairman of Federal Auto Holdings Berhad.
For more information about the Volvo Certified Damage Repair Centre, please contact Volvo Ara Damansara (03-7623 3200) or Volvo Glenmarie (016-248 0878).