Volkswagen Passenger Cars Malaysia (VPCM) is reassuring all VW owners that all Volkswagen authorised dealerships and service centres in Malaysia remain open. Customer peace of mind is a priority, and VPCM assures that stringent hygiene processes are implemented in all its dealerships. This includes the sanitising of premises and vehicles, proper safety screenings, MySejahtera app check-ins and temperature checks. These procedures continue to be in place for the health and safety of customers as well as dealership staff, to ensure the dealerships can remain operational.
For the convenience of those who prefer staying at home, the Volkswagen eShowroom is open 24 hours. There are exclusive online offers and savings along with the current Chinese New Year rebates available. Further, a home delivery service is available and is complimentary for deliveries within a 20 km radius of the preferred dealership.
For the owners, Volkswagen service centres nationwide continue to follow the strict guidelines of its ‘Safe Hands’ initiative. This includes contactless vehicle acceptance, video walk-throughs, sanitisation before and after service, cashless payments with e-invoicing as well as contactless car pick-up. Owners are advised to book their service appointments online.
In addition, the Roadside Assistance service is still in operation. You can call the toll-free number (1800-88-2389) in the event of an emergency. The Volkswagen Customer Care team is also reachable at 1800-18-8947, or via direct message on official Volkswagen social media channels.
Lastly, Volkswagen urges the community to stay home and to do their part in overcoming and preventing the spread of the COVID-19 virus. The company continues to stand with all Malaysians during this challenging period.