myTukar Sdn Bhd is the first company in the used car market in Malaysia to be awarded ISO 9001:2015 Certification for Quality Management Systems. As Malaysia’s fastest growing online used car trading platform, this certification is part of myTukar’s continuous effort in ensuring the highest levels of quality, trust and transparency through all stages of car trading on its platform.
ISO 9001:2015 is an international Quality Management Systems (QMS) standard developed and published by the International Organization for Standardization. The standard is based on several quality management principles, including an outlined process-based method, strong customer focus, and involvement of upper level company leadership. Organizations worldwide use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.
“We are committed to expand our customer touchpoints for an unrivalled car selling experience and are driven by our mission to digitalise and transform the traditional way of selling used cars. Complementing our current nationwide expansion of branches is our focus on quality and trust for customer satisfaction. Thus, the ISO 9001:2015 Certification is timely as it ensures that myTukar is able to meet our commitment which is to be the trusted, transparent, effective and efficient online Car Selling platform to benefits our customers,” said Fong Hon Sum, CEO of myTukar.
myTukar’s ISO 9001:2015 certificate was issued by SIRIM QAS International Sdn. Bhd. The scope of myTukar’s certification includes the provision of used car vehicle inspection via online bidding platform, evaluation, transaction and trading of used cars at myTukar’s Headquarters and its Glenmarie branch. The ISO certification process for myTukar began in February 2020 and approval was officially given in November 2020.
Annual audits are required for a company to retain its certification. As an ISO 9001:2015 certified body, myTukar has on a global arena, proven its Quality Control procedures and practices in:
- creating clear responsibility and authority for compliance
- ensuring the quality of car trading before surrendering to customers
- identifying non-compliance with quality
- timely corrective actions, ensuring that corrective actions are properly implemented and documented
- maintaining procedures to ensure quality requirements are addressed at all levels of organization of the field, including suppliers
- ongoing improvement of myTukar ISO 9001:2015 Quality Management System
“myTukar’s online platform which began operations in 2018 has been on an aggressive business growth strategy to serve the used car industry through digitalisation of the purchasing process. It was conceived to fill a gap, built by the people in the used car industry, to empower and support other used car dealers using technology. To-date, myTukar’s extensive 2,000 strong dealerships network has transacted over 23,000 vehicles with an estimated value of RM750 million. This achievement of the certification is made possible through the dedication and commitment of myTukar’s operations staff and suppliers,” added Fong.