Sime Darby Auto ConneXion (SDAC), which is the sole distributor for Ford in Malaysia, has gone a step further in offering enhanced customer service experience with its digital service appointments. The SDAC-Ford online booking tool has been expanded to manage and confirm vehicle service appointments in real-time via the Ford website.
The real-time e-Service appointment booking is currently available at seven authorised Ford Service Centres across the country i.e. Ford Ara Damansara, Ford Petaling Jaya 2, Ford Juru, Ford Butterworth, Ford Kuching, Ford Kota Kinabalu and Ford Tawau. Plans are in place to extend this to all Ford dealers.
“The expansion of the implementation for the real-time e-Service appointment booking will enable customers to immediately know the available vehicle service time slots at their chosen dealership. Delivering this added convenience is yet another demonstration of our commitment to providing a more seamless and digitised experience for our customers,” said Syed Ahmad Muzri Syed Faiz, Managing Director, Sime Darby Auto ConneXion.
“In the months to come, we will be looking at fully establishing this real-time e-Service appointment booking throughout our network of over 40 dealerships nationwide.” added Muzri.
Booking a service appointment online is simple. You will need to visit www.sdacford.com.my and click the ‘Book a Service’ tab. Then select your vehicle model, choose the state you are located in, and select your preferred service centre from a drop-down list. The available date and time slots will then be shown, and you can then schedule a service appointment up to one month in advance.
Further, you will be asked to provide your name, contact details and vehicle registration number. Once completed, a confirmation email of the appointment will be sent.
Alternatively, you can also schedule your service appointments by calling an authorised Ford Service Centre directly.
To book your real-time e-Service appointment booking for your Ford vehicle, visit www.sdacford.com.my/book-a-service-form