Isuzu Malaysia had received some 300 orders for the Isuzu D-Max pick-up truck (various models) before the Movement Control Order was put in place by the government on 18 March 2020. As the country moves into a phase that sees part of the economy reopen, Isuzu Malaysia will give priority to fulfilling its customer orders especially those that were placed before the MCO.
The company is working hard to ensure that these customers receive their vehicles quickly following the resumption of operations. “While our customers do understand the circumstances for the delay, we empathise that during these trying times, our customers require Isuzu vehicles even more as these robust and versatile trucks play a key role in keeping them moving dependably and efficiently. It is therefore our aim to ensure that customers are able to take delivery of their new Isuzu D-Max pick-up trucks as quickly as possible,” said Chief Operating Officer of Isuzu Malaysia Mr. Masayuki Suzuki.
Efforts are being made in the Isuzu assembly plant in Pekan, Pahang, to ensure the vehicles are speedily processed and dispatched to dealerships around the country. The company is also mindful of safeguarding the its employees and customers from the COVID-19 virus by implementing new delivery processes.
Some of its new protocols include recording the temperature of every staff member prior to the start of each work day, compulsory use of surgical masks, disinfecting of all touch points in the outlets three times daily, and disinfecting demonstration vehicles and customer vehicles after human contact.
Likewise, all visitors to Isuzu outlets are also required to have their temperatures taken by infrared thermometer. Hand sanitizing liquid and if required, a face mask will also be made available at all facilities. Customers collecting their new vehicles will be also informed of the delivery dates by their respective sales advisors and provided an appointed time of the handover in order to avoid crowding or prolonged exposure in the outlet.
“The procedures in the Isuzu Delivery System have been revised somewhat to incorporate the recommendations of the Malaysian Government where dealing with the pandemic is concerned. We remain mindful that customers will continue to seek high-value Isuzu vehicles to serve their daily needs thus we endeavor to create the most conducive and safe environment for prospects, customers and our frontline teams,” added Suzuki.
Warranty And Aftersales Service
Isuzu vehicle owners whose vehicle warranties have expired during the MCO period will automatically enjoy a further 30 day extension from May 13, 2020. The owners whose vehicles were also overdue for scheduled maintenance during this period can be assured that their vehicle warranty will not be affected by the delay.
Customers intending to bring their vehicles in for service are advised to make an appointment beforehand with their respective Isuzu Authorised Service Centres as each outlet is operating according to CMCO regulations in their respective states. All Isuzu centres are practicing systematic social distancing by limiting the daily intakes based on the capacity of the individual service facility and maintaining the minimum 1 metre distances between people.
To arrange for a viewing or test drive of Isuzu vehicles, prospective customers may make an appointment via Isuzu Malaysia’s Facebook page: https://www.facebook.com/ISUZU.DMax.Malaysia/.