UMW Toyota Motor Sdn Bhd (UMWT) has announced that authorised Toyota and Lexus Sales and Service Outlets in its dealership network will begin to resume business from 4 May 2020 (today). The centres that will open are the ones located in areas observing the Conditional Movement Control Order (CMCO).
The resumption of business will be based on approvals from the respective areas’ relevant authorities. These centres will also have to abide by regulations set by the authorities. You are advised to call in advance to check on the operating days and hours of the Sales or Service Outlet as well as to secure an appointment.
UMWT confirms all outlets have received guidelines for their daily operations, which are in accordance with the Standard Operating Procedures (SOP) issued by MITI. The SOP requires such measures as social distancing, sanitising of the premises as well as contactless payments where possible.
“We will follow the SOP strictly at all our Sales and Service Outlets for our customers’ peace of mind as well as to also protect our staff. It is hoped that our customers will understand the requirements which are necessary in the public interest and safety,” said Ravindran K., President of UMW Toyota Motor.
With regards to those vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during the MCO period, there will be a 30-day extension calculated from the last day of the MCO (currently scheduled to end on 12 May 2020).
For further information, customers can call the following numbers listed below:
- General Enquiries & Assistance: 1-800-8-TOYOTA (869682) from Monday – Friday, 8 am – 5:30 pm
- 24/7 Emergency Assistance: 1800-888-247
- Customer Support Email: firstname.lastname@example.org
- General Enquiries & Assistance: 1-800-88-LEXUS (54987) from Monday – Friday, 8 am – 5:30 pm
- Customer Support Email: email@example.com