Established in 2012, Mercedes-Benz Services Malaysia Sdn Bhd (MBSM) just recently celebrated its fifth anniversary. Formed to support its sister company, Mercedes-Benz Malaysia (MBM) with innovative financing packages, MBSM has grown to hold a portfolio of RM2.2 billion.
Just five years ago, MBM was selling about 6,000 vehicles, a strong number for them in those days. These days, it’s five-figure sales numbers. And strong numbers from MBM also translate to strong numbers for MBSM as it is financing and insuring 4 out of 10 Mercedes-Benz cars sold.
“It’s been five fantastic years! We have so much to celebrate, and one of the reasons for our celebration is the long-term support of our esteemed media friends, who have, and continue, to play an essential role in our success,” said Mercedes-Benz Services Malaysia, Managing Director, Mike Ponnaz.
MBSM progressed into building greater awareness of its role in the Mercedes-Benz customer journey throughout 2014 and 2015. This included retail and corporate customers in the passenger car category as well as customers from the Commercial Vehicles division. MBSM focused on empowering its customers by matching financing options with different financial flexibility needs.
MBSM’s focus on supporting Mercedes-Benz customers also led to its ability to identify the evolving needs and aspirations of customers. Over the last two years, MBSM launched financial solutions like Agility Financing and Lease2Go, that have redefined the process of owning and financing a Mercedes-Benz vehicle.
“We have 16,000 active customers, and we recorded contracts worth over RM1 billion in 2017 alone. We are very proud of the collective achievement of the team and look forward to growing in line with the remarkable sales achievements of over 12,000 Mercedes-Benz cars sold by MBM, and 2,469 Commercial Vehicles sold last year. Moving forward, 2018 will be a year of strengthening our portfolio and serving our customers better,” said Ponnaz.
Also present to celebrate MBSM’s fifth anniversary was Mr Thomas Hungerland, Daimler Financial Services AAP, Regional Head SEA, Hong Kong, Taiwan, and Dr Claus Weidner, Mercedes-Benz Malaysia, President & CEO.
Incidentally, its parent company, Daimler Financial Services AG was ranked the top five World’s Best Multinational Workplaces in 2016. “Our employees are the foundation of our success and we are committed to cultivating a workplace environment that supports their growth and development and enables them to provide the very best service to our customers,” explained Ponnaz.