Mercedes-Benz Malaysia and some of its dealer partners will be hosting Mercedes-Benz Service Clinics between May and September 2018. If you have a Mercedes-Benz that is 48 months or older, this is the opportunity for you to give it a full safety check by a Mercedes-Benz Service Expert (a.k.a. Flying Doctor) from Daimler.
“Our customers are always at the centre of our activities. This is why we go to great lengths to ensure our customers enjoy the Best Customer Experience in every encounter with the Mercedes-Benz brand along the customer journey,” Mercedes-Benz Malaysia, President and CEO, Dr Claus Weidner.
During the Mercedes-Benz Service Clinics, Mercedes-Benz cars are given a full safety check conducted by the ‘Flying Doctor’. Each car is then followed up by assigned teams for the relevant service or repairs recommended.
“A Mercedes-Benz car is a masterpiece that is maintained by craftsmen with an intricate understanding of vehicles bearing the Three-pointed Star. Being passioante fans of the brand, we understand our customers carry much sentimental value with their Mercedes-Benz cars. The Mercedes-Benz Service Clinics demonstrate the strong support our dealer network receives from Mercedes-Benz Service Experts from Daimler in order to care for our customers’ prized Mercerdes-Benz cars,” added Mercedes-Benz Malaysia, Vice President, Customer Services MBC, Passenger Cars, Heinrich Schromm.
In addition to providing valuable peace of mind to customers, the service clinics also present opportunities for talent development. As a result of assisting the ‘Flying Doctor’ during the service clinics, Mercedes-Benz Malaysia’s local customer services teams gain valuable experience and knowledge which exemplifies the Mercedes-Benz philosophy of ‘lifelong learning’.
There are currently 33 Mercedes-Benz dealerships nationwide but the Mercedes-Benz Service Clinic will only be at three locations this time. This initiative allows Mercedes-Benz customers a first-hand experience of the comprehensive expertise and service of the brand, and you are urged to secure your appointment slot early.
The dealership locations for the service clinics are (the following are the latest revised list of locations and dates):