Customers of UD Trucks were recently treated by the truck brand and its sole distributor partner, Tan Chong Industrial Equipment Sdn Bhd (TCIE) at open house events to usher in the Chinese New Year. The open house events were held in TCIE’s dealerships in Johor Bahru, Butterworth and Ipoh to serve as a gesture of thanks for their customers’ support, and to further reinforce the brand’s aftermarket commitment.
A roadshow to showcase UD Trucks’ latest range i.e. the heavy-duty Quester and medium-duty Croner was also held in conjunction with the Chinese New Year gathering, for prospective and existing customers to learn more about the features of each model and how they have been developed to go the extra mile for customers’ productivity.
The UD Quester and Croner are specifically made for emerging markets like Malaysia, with versatility and uptime in mind. These trucks are designed for reliability and built with robust and quality components to ensure extra productivity and superior uptime. In addition to being sturdy, durable and having impressive fuel efficiency, the trucks meet the international standards for safety and stable road performance. Further, with comfortable driving interiors, the trucks are powerful and versatile additions to any logistics fleet.
As a bonus, there was a day-long free vehicle health check for UD Trucks customers. This free service was extended as a platform to further introduce the new and better uptime with longer service interval package that is now available to all UD Trucks’ customers in Malaysia. This latest service interval package introduces the Centralized Lubricating System and it comprises new oil drain intervals for the UD Quester and UD Croner. This new period of service interval is currently the longest in the market among the Japanese truck brands.
Wong King Yoon, Chief Executive Officer, Tan Chong Industrial Equipment Sdn Bhd said, “Our first priority is to deliver on our ‘go the extra mile’ commitment to customers and to ensure that we continuously structure our customer support and services to meet this expectation. Truck uptime is very important to our customers and with our improved and new longer service interval support, we are confident that we will be able to maximize truck performance, thus saving valuable time and cost for our customers.”
Also coinciding with the open house in Butterworth was a truck handover ceremony to celebrate the delivery of nine UD Quester trucks to VXL Alliance Sdn Bhd. Established in 2006 in Bayan Lepas, Penang, VXL Alliance Sdn Bhd is an airfreight and logistics transportation company that transports electronic and machinery items all around north and central Malaysia.
Aznan Abd Aziz, Executive Director of VXL Alliance Sdn Bhd shared “We made our first order for UD Quester in 2017 and our drivers have been impressed with its drivability, robust quality and fuel efficiency. The UD telematics system and engine performance of UD Quester also made it an easy decision for us to purchase another eight units, which we will be using for our business expansion and meeting rising customer demands.”
“Being in the logistics industry, timeliness is extremely important and to achieve this, we need vehicles that can take the load to deliver productivity with superior uptime. Also, equally important are quality aftermarket care where spare parts availability, response time during truck breakdown and market pricing. All these add up to why we had chosen to buy more units of UD trucks,” added Aznan Abd Aziz.
Wong King Yoon added, “UD trucks are developed with the customers’ best interest in mind and we are glad to know that within a short span of time, VXL Alliance had already experienced the advantages that UD Quester offers to its business. We strongly believe that with our product range, aftermarket service and commitment to the industry, we have what it takes to help our customers go the extra mile.”
Currently, Tan Chong Industrial Equipment has a network of 43 services centres and dealerships nationwide. Any purchase of UD Trucks will be supported by UD Extra Mile Support services which includes UD Genuine Service and Parts, UD Driver Training, UD Telematics and UD Trust Service Agreements for customers