Isuzu Malaysia has opened a new flagship after-sales facility in Shah Alam, Selangor in order to provide a more comprehensive and efficient after-sales service to its increasing customer base.
Operated in partnership with Automotive Corporation Malaysia (ACM), a subsidiary of DRB-Hicom Bhd, the Isuzu Service Center (ISC) is located on Jalan Sungai Rasau, Padang Jawa, Shah Alam; opposite PUSPAKOM Padang Jawa. The center is managed by a team of Japanese technical representatives from Isuzu Motors Limited, Japan and supported by technicians with Isuzu’s i-Mec certification.
The new facility also houses the Isuzu Technical Center where trainee mechanics are developed and this was officially opened by the Chairman of Isuzu Motors Limited, Susumu Hosoi, and Group Managing Director of DRB-Hicom, Dato’ Sri Syed Faisal Albar Syed Ali Rethza Albar.
“Isuzu vehicles continually endear themselves due to their superior fuel efficiency, durability and reliability. With over 10,000 new Isuzu vehicles being registered every year in Malaysia, we hope that the ISC will be able to offer additional support to our dealer network and growing customer base by offering efficient and meticulous after-sales service” said Kenji Matsuoka, CEO of Isuzu Malaysia.
The ISC is strategically placed in the central region, close to the major highway network and the logistics gateway to the country’s premier port, and is particularly suited to serve long-haul trucks as they ply the backbone of the country.
One of the key objectives of the ISC will be to provide quicker turnaround of vehicles calling in for service as a means of cutting vehicle down-times through a more competent workforce, greater parts availability and a more comprehensive facility that boasts of 16 work bays. “In doing so, we further hope to encourage a stronger maintenance, safety and environmental care practice among truck operators to call in to authorized service centers for periodical maintenance,” added Matsuoka.
The spacious 2-acre facility will be completely equipped by the 3rd quarter of 2017 and will feature high-capacity hoists capable of raising medium and heavy-duty trucks, calibrated brake testers, exhaust emission measuring devices, tire alignment and wheel balancing machines that will prepare commercial vehicles for their PUSPAKOM inspections. It will also have a spectrum of proprietary diagnostic equipment to troubleshoot or tune the latest range of Isuzu vehicles that feature powerful and efficient common rail engines.
The Isuzu Service Center opens from 8:30 am to 5:30 pm (Mondays to Fridays), and from 8:30 am to 5:00 pm (Saturdays). The facility also houses the 24-hour Isuzu Dr. Mobile breakdown service that is contactable via the Dr. Mobile hotline at 1-800-88-8000.