Honda Malaysia To Reopen Aftersales Service Operations In Stages
Honda Malaysia has stated that it has received approval from the Ministry of International Trade and Industry (MITI) to resume operations during the extended Movement Control Order (MCO) period. As such, Honda Malaysia will gradually reopen its aftersales services* in stages beginning 29 April 2020 (today). The company’s sales office, manufacturing plant and dealer showrooms will however remain closed during this period.
To protect the safety and well-being of its customers and its associates, the company is taking all necessary precautions at all its dealerships nationwide. The resumption of the aftersales services comes with the implementation of proactive precautionary measures in accordance with guidelines and regulations set by MITI and relevant bodies. Honda customers can visit the dealerships with peace of mind, as frequent sanitisation and disinfection will be made a basic routine at the facilities.
“Honda Malaysia is truly inspired by the spirit of Malaysians especially all the frontliners to overcome the unprecedented situation. The journey to flatten the curve has been tough and extensive but we are “Together As One”, staying home in order to have a better outcome for all. We will comply with the extension of MCO in support of the efforts taken by the Malaysian Government and people amid the current situation. At the same time, customers need to have their cars in good, reliable condition and hence, require maintenance service. As we resume our after-sales services, we emphasise the importance of continuing to adhere to the MCO rules, being attentive and to take precautions especially in hygiene through sanitization and disinfection, general cleanliness and social distancing. Honda is one of the automobile marques trusted by many Malaysians, and we deeply value the safety, well-being and health of our customers, service advisors and technicians. The precautionary and control measures will be strictly implemented at the Honda dealerships nationwide and “Our Dealers Are Ready For You” with a safe environment during customer visit,” Honda Malaysia Managing Director and Chief Executive Officer Mr. Toichi Ishiyama said.
After-Sales Services For Honda Customer
Upon arrival at the dealership, Honda customers will have to undergo temperature scanning. Hand sanitizers have also been prepared for their use while their appointment status is being verified. Individuals recording temperature of 37.5°C and above or are exhibiting symptoms of fever, cough and shortness of breath will be advised to leave the premises to immediately seek medical attention.
Honda Malaysia is enforcing stringent crowd control measures at all its service centres and apply social distancing. The number of customers present at any one time for their car service in the dealership will be limited at minimum capacity. Therefore, it is compulsory for customers to make appointments with their nearest dealers to make their visit effortless as well as to ensure the availability of a slot for their car service.
In order to maintain social distancing, Honda dealers will administer a car drop service. This new service allows customers with appointments to drop off their cars at the dealerships and conduct discussion on their car service updates or enquiries via telephone with the service advisors, so as to maintain physical distancing. This practice will not only help safeguard the well-being of the customers and service advisors, but also provide substantial convenience to Honda car owners.
The list of selected dealerships which will be commencing after-sales services operation are:
Further, Honda Malaysia is taking extra precautions to ensure the highest safety and good personal hygiene of its service advisors. Temperature checking will be implemented on employees and they are reminded to wash their hands regularly, as well as practice social distancing by maintaining a distance of 1 metre from one another at all times. Hand sanitising stations will be set up for the convenience of service advisors and customers. Designated areas in the dealerships will also be restricted or remain closed to ensure customers’ safety.
The company is monitoring the development of the situation in the nation closely and working hard to ensure a safe environment even as it begins to provide its aftersales service.
The resumption of after-sales services will be conducted in stages** by the dealers, in accordance with approvals from the government. For more information on Honda Malaysia’s aftersales services dealer listing during MCO Phase 4, you can visit www.honda.com.my.
*After-sales services at some dealers will remain closed during MCO period.
**Subject to approval from Ministry of International Trade and Industry (MITI) and relevant bodies. Please refer to official Honda Malaysia website for updated dealer listing.
