Cycle & Carriage Upgrades Mercedes-Benz Batu Caves With New Retail Concept

Cycle & Carriage has officially opened the doors to its newly upgraded Mercedes-Benz Batu Caves service centre, setting a new benchmark for premium aftersales care with the introduction of Mercedes-Benz’s latest retail brand presence in Malaysia.

The unveiling marks another chapter in Cycle & Carriage’s push to deliver elevated and seamless ownership journeys, following the successful revamp of its Sungai Pinang facility in Penang.

“Cycle & Carriage is proud to bring another state-of-the-art service centre to life,” said Thomas Tok, CEO of Cycle & Carriage. “We remain committed to enhancing every touchpoint of the Mercedes-Benz customer journey through continuous investment in innovation and service excellence, staying true to our promise of providing Exceptional Journeys for our customers.”

Designed with a strong focus on customer-centricity, the next-generation Mercedes-Benz retail concept emphasizes seamless digital integration, optimized customer touchpoints, and streamlined service and sales processes. These principles are fully realized at the revamped Batu Caves facility, which now features a comprehensive redesign of its operations and customer spaces. 

“The unveiling of Cycle & Carriage Batu Caves marks yet another chapter in our commitment to delivering a truly luxurious and customer-centric experience,” said Amanda Zhang, CEO & President of Mercedes-Benz Malaysia. “This crafted space is a reflection of the Mercedes-Benz promise—where timeless design, comfort, and service excellence converge. Every detail has been thoughtfully designed to offer an elevated level of convenience, sophistication, and care that our customers have come to expect from the brand.”

At the heart of the upgrade is a 3,633 square-foot customer lounge, combining contemporary design with comfort to reflect the expectations of modern luxury vehicle owners.

Supporting the customer experience is a 41,000 square-foot workshop outfitted with:

• 22 service and repair work bays

• 22 body and paint bays

• 5 car wash bays

• 4 dedicated commercial vehicle bays

• Premium Express Service bays for faster turnarounds

The facility can handle up to 40 vehicles per month and now operates more sustainably thanks to the installation of a solar PV system that helps offset building energy consumption. 

Cycle & Carriage Batu Caves is also home to one of Malaysia’s largest Mercedes-Benz Body & Paint Centres, holding a Certificate of Competence (CoC) Level 4 from Mercedes-Benz – the highest certification level for collision repair. The centre was first awarded the certification in 2013 and achieved a 100% audit score in 2017, placing it among the top global performers in the Mercedes-Benz network.

“We believe ownership goes far beyond the initial purchase. It’s about every interaction, every visit, and every detail,” added Mr. Tok. “This upgrade reflects our promise to continuously raise the bar in delivering best-in-class service to Mercedes-Benz customers in Malaysia.”

Located at Lot 5, Jalan Perusahaan 1, Kawasan Perindustrian PKNS, 68100 Batu Caves, Selangor, the service centre is open:

• Monday to Friday: 8:00 AM – 5:00 PM

• Saturday: 8:00 AM – 12:00 PM

• Closed on Sundays

For more details or to schedule service, visit cyclecarriage.com.my or connect with Cycle & Carriage’s WhatsApp chatbot at +6012-620 2042.