Maxim E-hailing Offers Auto Feature For More Efficient Ride Service

Maxim E-hailing Malaysia has introduced an “Auto” feature designed to streamline the experience for partner-drivers by automatically accepting orders within their mobile application. This intelligent system analyses incoming ride orders and efficiently presents drivers with nearby booking opportunities.

If a driver is currently en route with a passenger, the Auto function seamlessly offers them the next trip with a pick-up point conveniently located near the current route’s end point. This enables drivers to fulfill orders in a continuous chain, thereby optimising their time and revenue.

This Auto function is also meant to be beneficial for both partner-drivers and passengers. Drivers can focus on the road without worrying about missing new orders, ensuring a smoother ride experience for the passenger. Passengers meanwhile, benefit from quicker rides, as each subsequent ride order is initiated near the conclusion of the preceding one. Consequently, this feature contributes to an increase in the number of orders and enhances overall user satisfaction.

Furthermore, utilising the Auto feature translates to increased earnings for partner-drivers. With lower service commissions by Maxim for auto orders, and the ability to complete more orders efficiently, partner-drivers can maximise their income. The shortened distance between pick-up points also reduces fuel costs for the driver, while the elimination of manual order handling enhances driving quality and focus.

Maxim E-hailing also empowers partner-drivers with the choice to use the Auto feature or not. Drivers can opt to “Accept” or “Decline” or choose to disable the feature entirely. This flexibility allows partner-drivers to tailor the system to their preferences, ensuring a positive impact on their overall experience.

For Maxim E-hailing users, the Auto function also facilitates a seamless ordering process by automatically dispatching trip information to nearby drivers. This minimises waiting time for the user as a significant number of drivers utilise the Auto function, thus leading to faster order assignments. The system will ensure that users are connected with drivers, even for orders situated at a distance.

“Using the auto assignment tools increases the number of orders per day. As this feature is very convenient for our partner-drivers, I believe that many drivers prefer to turn on the Auto function to make more money and at the same time get a trip that’s close to them. In order to fulfill the partner-drivers’ demand, we allow them to enable and disable the system. It’s more flexible that way,” commented Mohd Hazwan, Director of Maxim E-hailing Malaysia. 

Echoing this sentiment, Maxim partner-driver Yaw Mee Wei highlights the safety and financial benefits, “Personally, I prefer to turn on the Auto feature when I’m working. This is because I can focus on the road while driving and secure the next order. It makes trips safer while letting the system do its job and look for orders. And I also can earn more money with auto assignment on, as the next trip is connected with the destination point of the previous order”.