Honda Malaysia Releases HondaTouch App To Enhance Digital Engagement
Honda Malaysia has released the HondaTouch app, its latest innovative digital feature, to enhance its digital engagement with Honda and Non-Honda¹ customers. The HondaTouch application is a convenient platform shared by customers, Honda Authorised Dealers and Honda Malaysia. It provides Honda owners with convenience and peace of mind, and to non-customers, the latest updates and promotions.
“The HondaTouch application is designed to provide convenience and ease of communication between Honda Authorised Dealers and customers, allowing easy access to obtain vehicle service information; vehicle assistance, and updates from Honda Malaysia. Ultimately, it is our vision to create value for mobility and to improve the daily lives of our customers through regular engagement; and the intuitive HondaTouch application does exactly that,” Honda Malaysia Managing Director and Chief Executive Officer, Mr. Toichi Ishiyama, said.
The ten distinct features of the HondaTouch app include Service Appointment Booking, Service Appointment Reminder, Real-Time Service Status Tracking, Service History, and Find Your Nearest Dealer. Through a complete dealer listing in the application, Honda owners enjoy more convenience by directly making service appointments with their preferred dealer. The dealers will be alerted, and will confirm the appointment with the owners via the application.
Additionally, a pop-up notification will appear on your smartphone as a reminder of the appointment. Additionally, you can also keep tabs on all information about your vehicle such as service appointment reminder, service status tracking i.e. you can monitor the progress of the car servicing status, as well as your vehicle service history.
Another important aspect of the HondaTouch app is its one-stop feature for Emergency Assistance. In the event of a breakdown or accident, you can contact the roadside assistance service¹ through the app for immediate assistance. Besides that, you will be able to receive notification on your Insurance Renewal Reminder allowing you to plan your next course of action. HondaTouch is also available for registration by Non-Honda¹ customers.
Both Honda and Non-Honda¹ customers can stay connected with Honda Malaysia via the HondaTouch app through its Promotions, Events and Updates features. Users will receive the latest news and updates on promotions, ongoing and future events as well as other activities by Honda Malaysia.
HondaTouch also offers the New Car Pre-Booking² feature, which is the first digital pre-booking platform for Honda Malaysia. This hassle-free feature enables you to place a booking for your preferred model from Honda Malaysia’s line-up without having to go to a dealership, and can be done from anywhere at any time. Further, both Honda and Non-Honda¹ customers can use the Contact Us feature in the application should there be any inquiries pertaining to a vehicle, its service, promotions or any activities by Honda Malaysia.
“It is our mission to offer the best in our customer service and to achieve excellent customer satisfaction. With the new HondaTouch application, our customers can now stay connected and updated with Honda Malaysia through all ten distinct features from anywhere they are and at any time of the day or night. This is the ultimate freedom and convenience of car ownership that we wish to offer our valued customers,” added Mr. Ishiyama.
The application is available for download from the Apple App Store and Google Play Store.
¹Terms and Conditions apply
²Available in December 2020. Terms and Conditions apply
