Scania Introduces Industry Leading Warranty And Assistance Package In Malaysia
Scania, the Swedish truckmaker, is the first truckmaker to introduce in Malaysia, an enhanced and industry-leading 3-year warranty with unlimited mileage together with a 3-year Scania Assistance and 10-year Scania Fleet Management package. This new coverage package applies to its trucks sold in Malaysia effective 15 March 2018.
The 3-year warranty is made up of a 1-year full warranty and 2-year extended warranty on driveline only (the previous offer only had 1 year of full warranty). Additionally, Scania is also now extending free Scania Assistance from 2 years to 3 years and continues to offer the 10 years of free Scania Fleet Management.
Scania Assistance is a 24/7, 365-day-a-year operator-based call centre that allows Scania to track and follow up on the status of any customer’s case from start to completion; keeping the customer informed through the entire process. This allows the customer to plan and reorganize its fleet movements better in the event of a particular vehicle needing assistance.
This system is supported by trained customer service personnel, a fleet of standby-service vans with highly-trained and experienced technicians which connects customers to our wide network of workshops, even in difficult-to- reach areas.
The Scania Fleet Management is a management system that connects the vehicles with the customers’ office through a communicator device which provides vehicle data, fleet position and reviews of driving performance that allow customers to make informed decisions and take the necessary actions in increasing the productivity of their fleet.
By identifying vehicles that are not being driven properly, and planning the servicing schedules, customers can optimise their fleet usage and cut fuel consumption and vehicle downtime, thus saving them money.
“The enhanced warranty for unlimited mileage, offered only by Scania, is designed to provide operators with even more peace of mind and lower operating costs for the best total operating economy,” said Managing Director of Scania Southeast Asia, Marie Sjödin Enström.
“This is in line with Scania’s vision to drive the shift towards a sustainable transport system while creating a world of mobility that is better for business, society and the environment. Our starting point is to ensure profitability for our customers by making them more efficient, smart and safe,” added Marie.
When complemented with Scania Driver Training and Coaching services, savings of up to 10% in fuel economy can be achieved. With this new offering, Scania continues to take the lead in providing sustainable
transport solutions with profitability in its mind for their customers and their customers’ customers.
