Enhanced After-Sales Services from Directional Malaysia
Directional Malaysia Sdn Bhd has expanded the services available at its Bukit Bintang, Kuala Lumpur, branch to offer customers sales, service and spare parts or what is usually referred to in the industry as ‘3S’. The branch is referred to as a ‘Citroen Quick Service Centre’ and is intended to enhance the after-sales experience for owners.
“We have set the objective of finishing a job with two hours so a customer can wait in our comfortable waiting room,” said Dato’ Ismayudin Manan, Senior Group Director (Operations) of DRB-HICOM, the parent company of Directional Malaysia.
He added that vehicles can be accepted without an appointment being made in advance although it was always better to do so if possible. Customers will also be given a clear indication of the cost of work involved and get a detailed invoice upon completion. “All parts and labour offered by Directional Malaysia are guaranteed,” he emphasized.
Dato’ Ismayudin also announced that all Citroens sold through Directional Malaysia from July 1st 2001 will have a longer warranty period of 36 months or 100,000 kms, whichever occurs earlier. This, he said, was a reflection of the high quality of Citroen products.
Finally, Directional Malaysia is collaborating with PUSPAKOM and Multi Automotive and Assist Sdn Bhd (MASA) to introduce the ‘Citroen Privilege Card’. This is free for all Citroen buyers and benefits such as up to 35% discount on spares, up to 25% on labour charges during servicing, and free vehicle inspection at PUSPAKOM.
