Disappointed After Spending 4k In Soundproofing

Bro DC, RM3.2k for total solution? In sporty hatchback? I i've spent more than twice much to transform into something probably close to germans but no BMW money. Next time careful of this kind of expectation or perhap some more explanation.

BTW bro DC, I would like to nego a Fair price to redo my floor mats under carpet. Previous material i think won't stand the certain road roar waves/vibration from the floor.

And i would like to suggest something probably need to be R&D for Ford Focus HB (probably works for Mazda 3) rear fenders to tail end. Materials have been stamped from inside via boot but outer layer sounds hollow.

i did my humble saga flx at desmond there n results are great...and thy are worth it...
i got exactly what i wanted....

desmond , my jetta wil see u soon !

Hi Nabworld, in your posting at the Proton forum, you shared that



Mind also sharing the indicative cost and what was the before and after results in more detail? Tks

total cost cant remember the figure exactly bt if im nt mistaken , autofoam was around 2k and the sound proof is around 1k.....

of course thrs alot of diference between before and after , beter ride,better steering,beter chasis response,the whole car feels like one solid piece rather than flex here n thr , i mus say my aim wasnt much for the handling part as im a normal city drive who has some sanity left , bt i learned a good solid chasis is a basis for a very good handling car....

all in all,its worth investing in , for ur own driving pleasure n jus makes the car feels more 'conti' and ALOT quiter all around...

Hi Desmond,

So glad to see that you finally had the courage to post here after a few fan boys of yours posted some support for you whilst I was away.

A few of your fan boys are real clowns, one seem to not understand that your Queitdrive is painted under my fenders (double coated) and thinks it could be removed easily and raise the issue again on why I don't want your subjective "generous" refund again and again when other readers already understands the reasons why after I posted my reasons of not accepting your generous refund.

Another fanboy or bigger clown of yours still insinuates that I am a cyber trooper/ competitor when the fact is already established I was an actual paying customer who visited your shop. I really wonder whether this fanboys are infact actually your proxies or yourself posting here with other names. I really salute your mastermind "advertising" on forums and online. Now I wonder why someone hacked your old KL Auto website a few months ago....

And your are wrong to say I didn't acknowledge your "solutions" to my car's soundproofing which I keep saying was a joke at 10-15% improvements for RM3.2K. In fact you still haven't explained the basis of your "recommendations" on a proven SP solution for the Mazda 3 based on your bogus claim of a non-existent Mazda 3 R&D team.

And since you brought up that I only visited your place once after a few days after your "recommended" solutions, why don't you also clarify why you did not request that I go back for a re-tweak (after a month or so) or installation of your "recommended" 3M Roar Buster when you re-stocked even after I "acknowledged" your proven solutions at 10-15% improvements which was not good enough for me. Ohh... sorry Desmond sir, I forgot that you posted here that you conveniently lost your handphone and all your documents like a copy of your sales order/ invoice which contains unsatisfied customers phone numbers. Greatest customer service

And if anyone here wondered why I went back to Desmond after a few days instead of 10 days after the autofoam application, why don't we ask Desmond to confirm these facts:-

1) The autofoam expanded into my rear suspension causing my car to sound like an infamous proton with "chit, chit, chit" sounds whenever I go through a bump or uneven road. Desmond and his team acknowledged the sound and after a few hours of driving my car around with his team, Desmond even suggested that my suspension was faulty despite being a brand new car (3 weeks old). Thank god for his great customer service (and perhaps my persistence that it was not my faulty car suspension, Desmond was already telling me to bring my car back to Mazda service centre), his technician eventually found out it was the autofoam expansion into my suspension after another few hours of "R&D" and removed the problem. I suppose fanboys will say I am not grateful because Desmond "eventually" resolved a problem he created for my car and I should be thankful despite wasting a whole Saturday at his shop?


Oh, let me be very clear (again) on the agenda why this "personal attacks" on KL Auto as some readers label them. The whole point is to create awareness on this entrepreneur who seems to "oversell" with words like "proven solutions" when "proven" means fan boys/ or proxies/ paid cyber troopers?? posting same success stories again and again. Current unsatisfied customers and future unsatisfied customers like me now know what the "options" are when you are "cheated" as follows:-

A) Go back for re-tweaks (several times over years?) after successfully "following up/ pleading" with KL Auto with very slight improvements. Waste of time (whole Saturdays) and money IMHO...

Complain and raise awareness on a forum after being ignored by KL Auto and be labelled as a "nuts"/ "sour grape"/ "cyber trooper"/ "unreasonable" / "competitor"/ "a person who don't know what he/she wants or what Soundproofing is about"

C) Be offered a "fair" & "generous" refund (65% of original amount spent) with the T&C of letting the quack surgeon remove all his implants. After asking the quack surgeon here how he plans on removing "implants" such as the double coat of painted QuietDrive which there is no reply, you will be branded as "unreasonable"/ "cyber trooper" by his fan boys and proxies.

D) All of the above.


I rest my case.

BMkia, i totally agree with you. i think, this is a forum, we should be allowed to let other car enthusiasts know about issues on over-promising and also opinion on solutions. sharing is caring. this is my opinion. everyone has an opinion, whether you agree or not, its up to you.

i think the refund is totally insincere, as what you've explained above is definitely valid. you didnt buy a product, and a refund is simple and straight forward. your implant analogy is smart. a passionate car enthusiast that has spent a lot of money on his car, would definitely have high expectations on the fix.

If what BMkia said its a "personal attack", then i think almost nothing can be said in forums anymore.

i think the autofoam solution is a simple one. filling up a hollow rod and throwing onto the ground, saying that it has muted noise. its a good solution. but it is NOT the most effective solution. promising customers great results is one thing, but challenging them is just spoil sport.

No, your proton will not feel like a Merc. if you think so, you have not sat in a Merc (or sat in a very very very old Merc)
i still think DC needs to be more scientific in his solution. maybe more measureable results.

package A: 10% reduction in noise minimum
package B: 20% reduction in noise. and so on.

also, point of measure, where do you expect the noise to be reduced? driver? passenger?

having measurable results would protect yourself and also good for advertising.

anyways, have a good day everyone.

To BMkia and Desmond

I think to be fair to both parties, I have outlined the following facts

1) BMkia is a paying customer and was at your outlet and got various products and services and spend a considerable amount of money

2) Certain products that would have improved on BMkia was not available at the time that he was at your outlet

3) Bmkia had complained to you about the unsatisfactory improvements in his car and your reply was to be patient and wait for certain products to arrive and that you would call him back

4) You did not call Bmkia back

5) BMkia subsequently went to another place and spent another considerable amount of money but this time, he is much more satisfied compared to your products and services

6) You have know offered a refund for products to be removed from Bmkia Car which seems fair to you

7) BMkia has concerns that given the less than friendly exchange of words here that his car may be damaged which is also fair to his eyes.

8) If you just give a refund without any products removed, this would set a bad precedent and you may have many ppl complaining just to get a refund which is also fair to Desmond eyes.

Now, the both of you must see it from the other point of view. The million dollar answer is how to do we progress from here so that at least both of you can walk away with a win-win solution.

My proposal is as follows:

1) Desmond to give Bmkia a 50% refund for the products save for the Autofoam that Bmkia does not have major issues with

2) However, this proposal comes with certain terms and conditions

a) Bmkia brings along a 'friend' to Desmond's place for Autofoam / SP for products equal to at least the price of products to be refunded (RM2,020).

b)This Friend pays Desmond whatever market price (say RM2,020) less the 50% refund to Desmond or RM1,010.

c) The friend then pays Bmkia the 50% refund or RM1,010

d) BMkia has 1-year to find this 'friend'

The above scenario does make most people somewhat 'happier' than the current situation:

a) Bmkia gets back at least half of his money without risk of damaging his car

Desmond only pays back half of the products, which I trust covers the cost of the product but does not risk setting a bad precedent as Bmkia has to find a 'friend' who wants Autofoam / SP products from Desmond.

c) The 'friend' gets the Autofoam / SP at market price in any event. No win-no lose. To sweeten the deal, Bmkia is free to
have any side deal with his friend and both Bmkia and his 'friend' will still not lose anything.


However, Bmkia has to find a 'friend' willing to take part. Anybody else has amicable solution?

The above may seem tedious to Bmkia but Bmkia must be fair to Desmond. As a service provider, Desmond cannot set a precedent of people coming to his shop and then complaining and wanting a full refund whilst still retaining the product.

The above also calls for 'trust' from the 'friend' that Desmond will still give his 100% best service and guaranteed satisfaction despite not receiving 'full payment'. A bit of a gamble but can Bmkia convenience such a 'friend' given that Bmkia is not convinced himself?

That's why the time frame of 1-year is for.

Good effort, but extremely complicated. I've given a better amicable solution in an earlier posting already, but this had been ignored.

So anyone who does not share your opinion is a clown, bigger clown, fan boy, cyber trooper, proxy, competitor, ... what else?

Do you know how much cyber troopers cost? More than your refund

Guess who has fans? People who cheat or people who are great at what they do?

Can you share how you get 65% of original amount spent when Desmond is willing to refund 100% of your SP? Oh, you including auto foam into that statement aren't you? Cheeky cheeky.

*yawn*

Siv75, apologies, missed your earlier post. To Bmkia, please consider Siv75 suggestion. In case you also missed it and have selected reading like myself. If Desmond agrees, then you can find some closure and move on.