Disappointed After Spending 4k In Soundproofing

Wow, so many replies (also noticed lots of support for KL Auto and their works). Some post even the same day they register as members here and some copy paste old "happy" stories also. Not so sure what is the relevance when I am very specific on my issues and queries here that went unanswered. Well, it looks like an open forum, anyone can post their thoughts here (related or otherwise).

To clear the air as I can see some people are already praising that KL Auto is so generous with a refund and why I am not accepting it, this "refund" is not so simple as returning a product and getting a refund. Here is some reasons why:-

1) I am not letting KL Auto strip open my boot / back seat again to strip all the materials out. What if the job is not done properly (maliciously or otherwise) and later loose parts sounds etc? For someone like me who already spend almost RM7K on soundproofing, why in the world I would want to risk my current ride which I am happy with to have loose sounds etc for the RM2K refund?

2) On the scraping of of the Quietdrive on 4 wheel fenders? Again, I am not comfortable with the 2 KL Auto foreign workers who most likely be assigned to remove the plastic cover of my fenders (they were the ones who applied the Quietdrive in the 1st place) / wheel arches and scraping the metal parts as well as the plastic fenders. So many things can go wrong here... I leave it to your imagination....

3) Also, Dynamat Extreme as well as other insulation materials have been installed on some of the parts mentioned above. I really dont see how one can be stripped/ scrapped/ washed with chemicals without damaging/ jeopardizing the other part.

Again, I would like to highlight that in the end, this is not "Installer A is better than Installer B" story. Of course the soundproofing of your ride will most probably be great or satisfactory when you tell Installer A your budget is upwards of RM8K or you are eventually "poisoned" by the same Installer to spend that kind of $$$ to fully soundproof your car (whether in 1 go or few stages).

In my case, whether you call it a "communication" or "perception/ expectation" problem, what happens when you are misled ("perception/ expectation") that spending RM3.2K will improve your car's ride road noise substantially (at least 30%) with so and so "recommended" treatment based on experience of a R&D team to boot. I can think of 4 solutions here:-

1) Go back for re-tweaks and waste your time (At the mercy of installers free time/schedule/stock. If installer " tidak apa attitude"... you are screwed and end up waiting as in my case)

2) During re-tweaks, perhaps get more "poisoned" to spend more/ get upgrades (in the end spending RM6K - RM10K).. and most will be happy with the results after spending that much money. (Hmmmn... a good follow up marketing strategy here)

3) Brush it off saying its a matter of difference in "perception/ expectation" followed by a challenge for a shootout.

4) Refund but subject to "Hey, come over and let my boys strip/ scrap/ chemically wash your car over again. We "promise" to do a real "fine" job, the 3rd time round since you gave us a negative feedback.

Theoretically, say your mistress is unhappy with her surgeon on her new boobjob, not "firm" enough as advertised is her complain. You think she will agree to go under the knife by the same surgeon to get a refund subject to the silicone implants being removed?

What a load of rubbish! Sorry, I'm not buying this BS. You can always go to another installer and ask them to remove the SP. OR you can remove it yourself. SP materials can be removed without causing issues to the chassis. The side with the adhesive would leave a trace of itself but that should be ok as 1) it is in the interior where it is not visible; 2) you can easily get something else installed in its place at a merchant of your choice.

I have done and redone SP a few times and there's no such thing as damage, especially if you are replacing solution 1 with solution 2.

Remove the SP, show Desmond that its off, get your refund. It's not like Desmond can use the material you rip off - that's destroyed anyways. Then take the refund to another shop of your choice and redo with them.

If you do not do this, then clearly you feel his work is of good quality ... and you're only interested in defaming him for whatever subjective reason you have.

"Banker" sure 100% careful with their $$$ wan le...

Desmond has offered to tune and have gone to the extent to refund, so it is up to bro. bmkia