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Bad Service From Kk Lau

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Posted 14 September 2013 - 11:32 PM


    Road Warrior

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Refer to my post under "soundproof" categories, KK Lau is definitely not our choice. The reason I post it here again is I find out that the "soundproof" category is not an active one.

I would like to share my bad experience here so that all the car owners will not be second victim after me.

I will straight away to the point.

1) Soundproof - Good (I can not deny that the sound proof is effective but I believe all other sound proof specialist able to do it)
2) Skill to solve vibration and noises
I will only give 40marks. I sent to him 2 times. He created a new noise after solved the old noises.
3) Handling of car
Very bad!!! My car's interior plastic is full of scratches here and there now. The plastic coating even rubbed out by his rough handling. He keep giving excuse the coating quality is bad, it will be easily rubbed off after aging.
4) Customer service
Very bad attitude. He scratched my car but excused that he saw it when I send my cat there. Hey, if you saw it that time, why not he told me straight away? He said he thought I knew it. 2 serious scratch lines!

As I mentioned above, everyone in the field will be able to help us in sound proof. what can made him an outstanding one is the service quality. When I highlighted problem to him (car noises and scratches caused by him), he keep blaming design of the car, quality of the car materials, etc...........Ok, fine, if he able to solve all the sound, then, it can compensate for the plastic scratches. But, hey, now, noise is not fully solved (money is paid) and car body is badly scratched!

KK Lau is NO NO NO!!! smile_angry.gif