Mercedes-Benz Malaysia Honours Retail Partners At Annual Awards
Earlier this month, Mercedes-Benz Malaysia celebrated a night of recognition for its top partners at the Retail Partner of the Year 2023 Award ceremony. This event honours the achievements and commitment of the Mercedes-Benz retail partners to providing excellent customer service.
“Last year represented a period of significant transition for Mercedes-Benz Malaysia, marked by comprehensive transformations leading to a renewed emphasis on performance and operational excellence,” said Amanda Zhang, CEO & President of Mercedes-Benz Malaysia. “The Retail Partner of the Year Awards underscore Mercedes-Benz Malaysia’s dedication to customer-centric practices and business excellence, further solidifying our brand’s position in the luxury automotive market. Our retail partners serve as the backbone of our operational success, embodying our brand promise of delivering the Best Products, the Best Service, and the Best Customer Experience.” 
The awards ceremony recognised leading retail partners for their outstanding contributions. Mercedes-Benz Malaysia took the opportunity to also reiterate its commitment to continuous improvement and investment in its extensive network of retail partners nationwide, ensuring the creation of value for consumers.
The awards ceremony featured 6 categories, each highlighting retail partners’ operational excellence in different areas i.e. Best in Customer Services, Best in Financial Services, Best in Business Excellence, Best in Sales, Best in Customer Satisfaction Index (CSI) 5 Star Rater, and the most coveted of all – Retail Partner of The Year 2023.
This year, Hap Seng Star Bukit Tinggi distinguished itself by claiming the prestigious title of Retail Partner of The Year, along with notable victories for the Best in CSI 5 Star Rater and the Best in Financial Services, demonstrating outstanding performance across various parameters. Meanwhile, NZ Wheels Johor Bahru secured the Best in Sales award, while Hap Seng Star Setia Alam excelled in the Best in Customer Service category. Cycle & Carriage Bintang (Northern) Juru / Bukit Tengah took home the Best in Business Excellence award.
Looking forward, Mercedes-Benz Malaysia remains committed to its retail partners and the continual enhancement of the customer journey. With an expansive retail network of 30 authorised retailers nationwide serving premium customers, Mercedes-Benz is dedicated to fostering excellence, driving innovation, and upholding the legacy of the Mercedes-Benz brand, both in Malaysia and globally.
