Liberty Offers One Tap Convenience For Roadside Assistance
Liberty General Insurance Berhad has introduced its Digital Roadside Assistance (DRA) feature which offers one-tap convenience for roadside assistance. This new feature is designed to give Malaysian drivers a seamless and convenient experience when handling road emergencies. It also provides real-time status on towing and repair of their vehicles.
Aiming to transform insurance accident management for Malaysians and to reinforce Liberty’s commitment to being a trusted and reliable ally to Malaysian drivers, the DRA feature is available through 3 distinct One Touch applications for Liberty Insurance, Kurnia Insurans, and AmAssurance. 
“As a customer-centric organisation, we understand the challenges drivers face, especially given Malaysia’s recent unpredictable weather and unforeseen circumstances. Our Digital Roadside Assistance feature embodies our dedication to enhancing customer confidence in post-emergency scenarios,” said Ronnie Chan, Chief Claims Officer of Liberty General Insurance Berhad.
“Our Digital Roadside Assistance is more than just providing emergency aid; it aims to empower Malaysians with the necessary tools and knowledge for effectively managing their safety and financial security with Liberty General Insurance Berhad. This feature is designed to give drivers greater control and preparedness in challenging situations,” he added.
A core function of the DRA is to enable users to request roadside assistance easily with just a single tap on their smartphone. Real-time tracking also allows users to monitor the progress of their help requests, offering reassurance in challenging road situations. This new feature enhances the user experience by providing efficient post-emergency assistance. Seamlessly integrated into various individual digital platforms, the DRA offers practical functionalities for comprehensive accident management guidance and streamlined claims procedures.
Furthermore, there is a fully digital end-to-end process that includes electronic notification of loss, assignment, and approval of workshops for necessary vehicle repairs. Users will be notified of completed repairs via text message. For appraisals, Liberty’s DRA employs visual AI combined with human expertise, allowing for remote vehicle assessments through video. Additionally, you will receive updates on your claims at every stage of the process, ensuring a transparent view of the entire claims journey.
“Liberty is proud to be a leading force for digital innovation within the insurance sector, and we plan to continue setting new industry standards to give customers greater support and assurance when they need it the most,” commented Ronnie who added that Liberty’s latest innovation aligns with its ethos of adaptability and responsiveness to the evolving needs of its customers.
To find out more, visit www.libertyinsurance.com.my.
