Mercedes-Benz Malaysia Gives EV Emergency Response Training To Bomba
Reinforcing its role as an electric vehicle (EV) maker, Mercedes-Benz Malaysia recently held comprehensive EV emergency training programme for the Fire and Rescue Department of Malaysia (Bomba) at the company’s Training Academy in Puchong, Selangor. This training programme is part of its corporate responsibility as a company that supports the country’s goal of becoming an Energy Efficient Vehicle (EEV) hub.
With the growing adoption of EVs in Malaysia, it’s increasingly vital for emergency responders to be properly trained in managing EV-related incidents. The Electrification Drive: Fire and Rescue Team Orientation programme is designed to address this need by providing essential information about EV technology and outlining best practices for managing EVs in various challenging scenarios. 
Over 40 Bomba personnel participated in the training, which included both theoretical and practical components to safely manage electric vehicle incidents. The training covered the identification of EV models, handling of high-voltage vehicles and batteries, using battery scanners, applying fire blankets, following emergency protocols, and utilising the Mercedes-Benz Rescue Assist App.
“We are happy to be working closely with the Fire and Rescue Department of Malaysia team over the years to establish and sustain a crucial support system, which creates a conducive ecosystem for EEV and drivers. This initiative underscores Mercedes-Benz Malaysia’s commitment to public safety by equipping rescue teams with the necessary knowledge and tools to manage EV emergencies. This not only enhances the safety of both responders and vehicle occupants but also minimises response time and maximises operational efficiency,” said Amanda Zhang, CEO & President of Mercedes-Benz Cars Malaysia. 
PgKB I Mohd Tilmizi bin Mustapa highlighted the necessity of such training, stating, “With the increase in electric mobility, there is a compelling need to understand and harness both the potentials and challenges of EV driving. It is crucial for emergency responders to be trained on the safety procedures for handling high-voltage vehicles and batteries, and to use battery scanners to evaluate battery conditions. Moreover, recognising various EV models and their specific components, including cutting techniques for rescue operations, is essential. This specialised training reduces risks during incidents and enhances both the efficiency and safety of our teams, allowing them to manage situations effectively while minimising hazards to themselves and the public.”
The hands-on training also included the use of the Mercedes-Benz Rescue Assist App which enables first responders to quickly access critical vehicle information. By learning how to locate and scan QR codes, rescue teams can obtain vehicle-specific data promptly, even in scenarios where the QR codes are inaccessible. This rapid access to information can be crucial in time-sensitive emergency situations. 
Edmin Naidoo, Vice President of Customer Services at Mercedes-Benz Cars Malaysia, further reiterated the company’s commitment, stating, “At Mercedes-Benz Malaysia, all our technical experts in authorised service centres are rigorously trained and qualified to handle the complex composition of EVs. This level of expertise sets us apart, ensuring that our customers receive the highest standard of safety and service. Extending this expertise to Bomba, aligns with our commitment to upholding the highest standards of safety and service.”
Safety continues to be a priority for Mercedes-Benz. By sharing its expertise and resources, Mercedes-Benz Malaysia aims to contribute to the development of a well-prepared and efficient emergency response ecosystem, ensuring the safety and well-being of the community as automotive technologies evolve.
