smart Malaysia Introduces smartCare Comprehensive Aftersales Service Programme
To provide proactive support to existing owners, smart Malaysia has introduced smartCare, an advanced aftersales service programme designed to ensure the roadworthiness of all smart vehicles. This comprehensive programme includes a range of services and features meant to enhance the premium ownership experience and maintain the highest standards of safety and reliability.
smartCare introduces 8 key highlights to the smart aftersales ecosystem:
- Live High Voltage (HV) Battery Monitoring
- Aftersales Digital Services via the Hello smart App
- Local HV Battery Repair Partner
- Warehouse & Logistic Partner
- Service Outlet Facility with HV Battery Rooms
- EV Chargers at all smart Outlets
- Qualified EV Technicians
- Body & Paint Facilities
A unique aspect of the smartCare ecosystem is the Live High Voltage Battery Monitoring system. This advanced safety feature offers pre-emptive solutions for potential issues through real-time monitoring of battery health. Available in all modern smart vehicles, this system provides alerts directly to smart Central, ensuring prompt action to maintain optimal performance and reliability. This system helps ensure the highest levels of safety for smart’s customers, and provide peace of mind to them. 
Furthermore, the Hello smart App enhances the ownership experience by enabling owners to effortlessly book services, access user guidelines, and receive emergency assistance through a user-friendly interface. Owners can also contact the smartCare Centre (1-800-22-8877) for any inquiries or assistance whenever needed.
smart Malaysia’s partnership with local HV battery repair services also helps to deliver swift and eco-friendly repairs by reusing functional components to reduce environmental impact, and minimising downtime. The battery technicians at the local repair partner centre are trained and certified to provide the highest level of care for smart vehicles. The team at smart Malaysia, consisting of highly trained EV experts supported by smart Central in China, also ensures top-tier aftersales service through continuous training and up-to-date knowledge of EV technology. Having a local HV Battery Repair Partner also guarantees user safety and builds confidence in owning a smart EV.
smart Malaysia also partnered with a reliable warehouse and logistics provider to ensure parts are readily available and efficiently managed. With more than 3,000 SKUs and over 10,000 parts in stock, this partnership reduces wait times and enhances service efficiency. smart Malaysia is currently the only brand with a dedicated HV Battery Room, ensuring all battery storage and tasks are performed safely and securely.
Besides these, smart Malaysia also has Body & Paint (B&P) facilities located in Ipoh, KL, and Penang. These facilities can handle a wide range of requirements such as insurance claims, windscreen replacement, body painting, and body repair. They also provide customers with genuine parts, ensuring the retention of vehicle warranty status and maintaining the highest quality standards. Moreover, all 10 smart outlets nationwide are equipped with EV chargers, offering convenient access to both AC and DC charging facilities.
“We are thrilled to introduce smartCare, a testament to our commitment to providing exceptional aftersales service and support to our valued customers. Our objective is to ensure that every smart vehicle is roadworthy and that our owners receive the proactive, reliable service they deserve. With smartCare, we are setting a new standard in the Electric vehicle segment by providing stringent quality benchmarks to bolster customer confidence in owning an all-electric vehicle. We combine advanced technology, environmental responsibility, and unparalleled customer care,” said Zhang Qiang, Chief Executive Officer of smart Malaysia.
With smartCare, you will receive an 8-Year (or 200,000 km) High-Voltage Battery Warranty, an 8-Year (or 150,000 km) High-Voltage Component Warranty, a 4-Year Unlimited Mileage Vehicle Warranty, and a 2-Year Unlimited Mileage Spare Parts Warranty. You will also enjoy peace of mind with 24/7 Roadside Assistance.
