WTC Automotif Engages With First Group Of GAC GS3 Emzoom Owners

WTC Automotif (M) Sdn Bhd (WTCA) recently organised a get-together with the first group of GAC GS3 Emzoom owners. The engagement, held at Tentent Cafe in Genting Sempah, brought together the pioneer group of GAC GS3 Emzoom owners and key representatives from WTCA and GAC Motor China.

This event provided an exclusive platform for owners to directly engage with WTCA and GAC representatives, as part of WTCA’s commitment to customer engagement and satisfaction. The GAC Motor team included technical members who had traveled from China, to offer valuable training, feedback, and technical support to the customers.

The GS3 Emzoom owners shared their ownership and driving experiences with the representatives, offering valuable insights of their GAC vehicles. The dedicated feedback session allowed owners to convey their suggestions, concerns, and feedback directly to the GAC Malaysia management team.

“We deeply value the commitment and trust shown by our early adopters of the GAC GS3 Emzoom,” said Mr. Francis Chin, Head of Sales and Network Development of WTCA. “At WTCA, our priority is to enrich the customer journey. Your various engagement directly and through digital platforms has been helpful and instrumental in our quest for improvement in our customers’ ownership experience. This event has strengthened our bond with customers, fostering a sense of community, trust, and collaboration.”

During the event, the WTCA management team addressed queries about software updates and the multi-functional infotainment system, while also provided a refresher course on the vehicle’s features. WTCA assured its customers of ongoing updates to keep software and systems up-to-date. Additionally, WTCA highlighted its robust aftersales and inventory management, with depots strategically positioned across Malaysia, including in East Malaysia, to ensure efficient distribution of spare parts and accessories and support for GAC business partners and customers.

GAC Motor Malaysia has a nationwide network of showrooms and service centres dedicated to delivering exceptional customer service. Currently, WTCA operates 10 centres nationwide and plans to increase this to 25, including in East Malaysia, by the end of this year. Furthermore, each GAC employee undergoes rigorous training to ensure a high level of professionalism and expertise. The aftersales teams receive extensive practical training to service and repair vehicles to the exacting standards set by GAC China, providing peace of mind for GAC vehicle owners.

WTCA encourages its customers to contact its dedicated hotline at 1800-688-673 or provide feedback through the GAC website. GAC Motor Malaysia is committed to ensuring prompt and thorough follow-up on all issues until they are fully resolved.