Allianz General Insurance Enhances Vehicle Protection With Windscreen Replacement On-The-Go Service

Allianz General Insurance Company (Malaysia) Berhad continues to uphold its commitment to innovative, customer-focused solutions with its Windscreen Replacement On-the-Go service. Since its introduction in 2020, Allianz General has successfully assisted over 2,500 customers with this service.

Initially launched in the Klang Valley in June 2020, this pioneering initiative provides Allianz Motor Private Car Comprehensive policyholders with a convenient, hassle-free service that requires zero documentation. And customers can choose to have their cracked or damaged windscreens replaced / repaired at their preferred location. As of May 2022, the service availability has expanded to major cities across Malaysia.

The Windscreen Replacement On-the-Go service ensures a seamless, cashless experience, featuring genuine glass replacements with a lifetime warranty. Customers can access the service by calling 1800-22-5542, receiving swift assistance without the need for tedious paperwork. Allianz-branded service vehicles are dispatched to the customer’s location within an hour, minimising wait times and streamlining the repair process.

“Our Windscreen Replacement On-the-Go service is designed with our customers’ convenience and safety as the top priority. The expansion of this service to more cities underscores our unwavering commitment to providing quick, reliable solutions whenever and wherever our customers need them,” said Damian Williams, Chief Claims Officer of Allianz General.

Allianz General remains confident in its comprehensive service offerings. “As new players enter the market, we welcome the competition, which ultimately benefits all drivers. Customers rely on us in times of need and we hope that our established infrastructure, comprehensive service network, and unwavering dedication to quality give them the protection they need,” he added.

For assistance, Allianz General customers can easily access the Windscreen Replacement On-the-Go service by calling 1800-22-5542. The service operates from Monday to Saturday, 9 AM to 6 PM.

Allianz General’s ongoing efforts to enhance service accessibility and quality reaffirm its leadership in the insurance industry, ensuring that customers receive top-notch care and support on the road.