Chery Introduces Enhanced Aftersales Programmes For Malaysian Customers

To provide its Malaysian customers with better customer satisfaction and ownership experience, Chery Malaysia has introduced a set of enhanced aftersales programmes. These aftersales programmes also demonstrate Chery’s commitment that its customers here will enjoy exceptional service and ownership experience.

The enhanced vehicle aftersales care programmes involve a set of initiatives designed to cater to the unique needs of Malaysian owners. Key Highlights of Chery Malaysia’s Enhanced Vehicle Aftersales Care Programmes include:

1. Vehicle Warranty & Maintenance Guideline
   • Chery Malaysia extends its warranty coverage up to 7 years to show the brand’s commitment to delivering quality products and assurance to its customers. The warranty guidelines found in www.chery.my outline the comprehensive coverage period that prioritises product quality, safety and performance.
   • In addition, Chery Malaysia also offers a 5-year free labour service plan for worry-free maintenance. Customers will benefit from 6 instances of complimentary labour for every alternate service within the 5-year period, utilising only fully synthetic oils to ensure engine durability and optimal performance. Chery Malaysia technicians will also advise on the timely replacement of parts to maintain peak performance.
   • The guidelines for both Omoda 5 & Tiggo 8 Pro can be found in https://www.chery.my/after-sales/service/
2. Chery Malaysia Insurance Programme
   • The comprehensive Chery Insurance Programme provides customers with an unparalleled level of coverage and peace of mind throughout vehicle ownership to enjoy worry-free driving.
   • Its list of partners includes Etiqa (Insurance & Takaful), Allianz and Berjaya Sompo Insurance. Benefits under the Chery Insurance Programme include:
     • Agreed Value – up to 12 years
     • No Betterment – up to 12 years
     • All Driver – No excess for additional drivers
     • Speedy Claims Approval (RM20,000)
     • 24/7 Roadside assist & Unlimited towing
     • Limited Special Perils (RM20,000)
     • Key Care Cover up to RM2,000
     • Accident Inconvenience Allowance – RM50 x5
     • Personal Accident – RM20,000 coverage
3. Extended Warranty Package (EWP) for Engine
   • The Extended Warranty Package covers the engine specifically offering protection for 10 years or up to 1,000,000 kilometers, whichever comes first. This extended coverage ensures that customers can enjoy their Chery vehicles for an extended period without worrying about major engine-related issues.
   • The EWP is an optional package that can be obtained at a cost of RM2,000.
4. Chery Malaysia Customer Careline
   • Chery Malaysia has established a dedicated Customer Careline to handle all customer concerns and inquiries on Chery products and services. With this initiative, Chery Malaysia aims to ensure that all customer enquiries and issues are promptly addressed.
   • From 1 August, 2023, the Careline operates from Monday to Friday, 9 AM to 6 PM (excluding public holidays).

In addition to these, Chery Malaysia is also committed to ensuring sufficient spare parts availability. Recognising the importance of readily available spare parts for efficient after-sales service, Chery Malaysia is diligent in maintaining a robust supply chain and has partnered with reputable suppliers to stock a comprehensive range of genuine spare parts. It had also established a warehousing and logistic partnership with Tiong Nam Logistics for warehousing and logistics services.

This commitment ensures that Chery vehicle owners can enjoy uninterrupted ownership experiences, with minimal downtime and swift service support when required.

For further inquiries, you can reach out to the Chery Malaysia Customer Careline at +603 2771 7070.

To book a TEST DRIVE session, visit https://www.chery.my/contact-us/book-a-test-drive/