inDrive Introduces Safety Pact For Better User Experience

Global mobility and urban services platform, inDrive, is reaffirming its commitment to user safety with the introduction of a Safety Pact to create better user experience through improved safety awareness and practices.

The inDrive Safety Pact is a 3-sided alliance between passengers, drivers and inDrive, to share responsibility for ensuring the safety of every single ride. This pact outlines efforts by inDrive to provide a safe experience for users, as well as a code of conduct that encourages mutual respect and secure practices when using the platform.

“At inDrive, ensuring user safety is paramount to our operations. We continue to evaluate and develop our safety mechanisms through the use of ride data, user feedback, and conversations with experts to identify key risks. With this approach, we are able to build tools to prevent incidents from occurring,” said Roman Ermoshin, Director of Ride-Hailing Asia Pacific. “The Safety Pact is one of our many efforts to not only implement best safety practices, but also promote user behaviors that will help to keep drivers and passengers safe while using our platform. We believe everyone has an important role to play in ensuring safety, and we hope with the Safety Pact, everyone will contribute to a safe experience for all.”

The pact educates drivers and passengers about the most commonly-used app’s safety features, including:

• the Emergency button, for direct contact with emergency services;

• the Share the Ride Route button, which allows passengers and drivers to share their route in real-time with a trusted contact;

• a Safety Center with training materials and tips for drivers

The Safety Pact also provides safety tips and sets out a standard of conduct for both drivers and passengers, which emphasises mutual respect and zero tolerance of discrimination. It also clarifies what information a passenger should specify when requesting a trip e.g. whether a child’s car seat is required, or if the passenger is traveling with an animal.

inDrive’s Safety Pact encourages drivers and passengers to use the app’s core feature i.e. the power of choice. Unlike other mobility apps, inDrive gives drivers and passengers the ability to choose their driver or passenger based on information such as ratings and reviews. Users are also encouraged to always leave their own reviews after completing a trip, as this could help to keep others safe.

“The vast majority of trips are completed safely, but as long as there are any incidents, we’ll keep looking for ways to improve our part of the deal. With our Safety Pact, we call on everyone who uses our app to empower themselves, and join us in making every ride a safe ride,” Roman added.

More information about the Safety Pact can be found at https://indrive.com/safety/.

inDrive is headquartered in Mountain View, California, USA and operates in over 40 countries. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation, freight delivery, task assistance, courier delivery and employment search.

You can find the inDrive app in the Google Play store or Apple App Store.