Toyota Encourages Customers To Make Use Of Road Assist App And Telematics System For Convenience And Safety

UMW Toyota Motor has introduced two additional services i.e. Toyota 24Seven Road Assist mobile app and Toyota Vehicle Telematics System, to Toyota customers. The introduction of these complementary services are meant to provide customers with added convenience and safety.

Toyota 24SEVEN Road Assist Mobile App

Mobility and connectivity have enabled Toyota to provide its customers with better assistance. For Toyota car owners, what used to be a call away for round-the-clock roadside assistance has evolved into the Toyota 24SEVEN Road Assist mobile application. An industry first, all it takes now is a few swipes on the phone to ask for immediate assistance, even for something as trivial as accidentally running out of fuel or getting a flat tyre. Just use the app to request for assistance and help will arrive. However, if you are the sort who still prefers to speak to someone, you can still call Toyota’s Freephone number: 1-800-888-247, for assistance.

A key feature built into the 24SEVEN Road Assist app is an SOS button that provides real-time tracking. This gives you the ability to track the travel route and time of the assistance that is on the way to you. The assistance sent to you will come from a trusted Authorised Toyota Outlet or service provider.

You can also select your preferred Toyota Outlet to assist in a service that is offered 24 hours a day, 7 days a week, all year long, nationwide. The Toyota 24SEVEN Road Assist also offers free minor on-the-spot repairs and nationwide towing (up to 50 km) to all Toyota owners (terms and conditions apply).

“We have been providing our customers with Toyota 24SEVEN Road Assist for the last 20 years. This is a service that continually undergoes enhancements to ensure that they never have to worry when they are on the road. As mobile technology grows more advanced, naturally the next logical step would be to introduce a mobile application that would bring this service to the next higher level,” said UMW Toyota Motor President, Ravindran K.

• Key Benefits Of Toyota 24SEVEN Road Assist
  • Available 24 hours a day, 7 days a week nationwide
  • Accessible via mobile app, tablet or Freephone number
  • Free minor on-the-spot repairs
  • Free towing within the state (terms & conditions apply)
  • Free app download from Google Play or Apple App Store

Toyota Vehicle Telematics System

The Toyota Vehicle Telematics System (VTS) was introduced by the company in 2019 and has since been servicing many Toyota customers via the mobile application.

“Connected mobility is a concept that is revolutionizing the automotive industry and it essentially brings greater peace of mind with the ownership of a car. In the case of Toyota, the Toyota 24SEVEN Road Assist mobile application interphases with our Toyota Vehicle Telematics System that is built into our new generation of models. This enables the driver to form somewhat of a personal and unique relationship with his vehicle, an interaction that was never available 20 to 30 years ago,” said Ravindran K.

With VTS, your vehicle can be monitored via GPS so its location can be tracked via the mobile app. This not only helps the relevant authorities should there be a need for vehicle recovery, but the system is also able to detect impact. In the latter case, emergency services can be dispatched to the scene.

VTS also allow you to review the trip history with minute-to-minute reports, the distance covered, and overall duration of the journey. Another feature of the app is the ability to review driving patterns during the journey as well as determine safety parameters to monitor a loved ones’ journey when necessary, a feature especially useful for new or younger drivers.

“As technology advances, so will cars. This is inevitable, and we have seen vehicles rapidly evolving over the last 20 to 30 years to becoming increasingly safer, cleaner, more economical, offering better performance, to now growing even more intelligent and are able to provide greater forms of interaction with the driver. Suffice to say that transportation and communication will become increasingly reliant on one another moving forward in an era of seamless and connected mobility,” said UMW Toyota Motor Deputy Chairman Akio Takeyama.

• Key Benefits Of Toyota Vehicle Telematics System
  • Vehicle monitoring via GPS
  • Emergency response if impact is detected
  • Coordination with relevant authorities by 24/7 Command Centre
  • Track multiple vehicles with one app
  • View and record vehicle operating information
  • Push notifications for specific conditions
  • Driver scoring monitoring for safer driving habits
  • 5-years warranty