Japanese truck maker, HINO, now has a 3S (Sales, Service & Spare Parts) centre to better serve its customers in Johor. The new 3S centre, managed by Auto Skyline Sdn Bhd, received upgrades earlier this year to become a one-stop solutions centre to meet customers’ needs.
Auto Skyline has experience in the coach-building industry since 1990, and started as an authorised Hino dealer in 2002, with a 1S (Sales) outlet. This upgrade and expansion comes from the confidence of all parties to invest in the potential of the brand and the market.
“With the growth of our business, we find that it is imperative to offer a one-stop solution under one roof to our customers. The decision to upgrade is based on the confidence in the future and potential of HINO in Malaysia, especially in Johor state,” said Skyline Managing Director, Beck Kuang Chiaw. “I strongly believe that HINO products with its QDR: Quality, Durability, and Reliability will continuously be trusted by our customers and be chosen to contribute to their business. Upgrading from 1S to 3S centre is indeed a great investment especially for future business development,” he added.
Drawing inspiration from the brand’s Japanese-inspired ideals and corporate identity guidelines, the 3S centre has four service bays with state-of-art equipment. To provide comfort and convenience to its customers, the outlet will provide refreshments, complimentary WiFi, and a TV in its air-conditioned lounge area. The 8160 sq ft 3S centre is conveniently located in the Tebrau industrial hub.
Putting customer-centric value as a top priority in the business direction, Hino Motors Sales (Malaysia) Sdn Bhd (HMSM) Managing Director, Atsushi Uchiyama said, “We appointed Auto Skyline as Hino Authorised 3S centre to offer a one-stop solution under one roof to our customers. One-stop solution centre is known as customer-centric main angle in our industry and this will enhance the confidence of our customers from the point of deciding to purchase a Hino. With the full range of service under one roof, we aim to enhance customer service and excellent experience of owning a Hino vehicle.”
To-date, HMSM has established 35 HINO authorised 3S centres throughout the country to further enhance the company’s new standards and corporate image.
“As a reliable business partner, customers remain at the heart of everything we do, and this 3S centre is convenient for the customer from making inquiries about the latest Hino models to purchasing one and getting all the required after-sales services,” added Uchiyama-san.
Leveraging on its over 40 years’ presence in the country, Hino Malaysia continues to make improvements to its performance in Sales and Aftersales Services through various ‘Total Support’ engagement programmes to provide the best solutions and ownership experience to its truck and bus customers.
The new Auto Skyline HINO Authorised 3S centre is located at PLO 178, Jalan Angkasa Mas 6, Kawasan Perindustrian Tebrau 2, 81100 Johor Bahru, Johor. It is open Mondays to Saturdays from 9:00 am to 6:00 pm.
For inquiries, contact (07)-355 3433.