Mercedes-Benz Malaysia and Mercedes-Benz Services Malaysia are ready to handle the Conditional Movement Control Order (CMCO). The CMCO was announced early in the week to be in effect from 14 – 27 October 2020 in Selangor, Kuala Lumpur and Putrajaya. As such, Mercedes-Benz Malaysia and Mercedes-Benz Services Malaysia have implemented the following measures with Mercedes-Benz Star Shield:
- All Mercedes-Benz authorized dealers nationwide to remain open for business as usual during this period, adhering to all guidelines set by the government.
- All test drives, routine service and maintenance and/or repairs will be carried out as usual with stringent SOPs in place.
- Service24h Roadside Assistance will remain operational for emergency breakdown and technical issues.
The Mercedes-Benz Star Shield programme is a safety protocol for dealers and customers. It consists of a comprehensive safety plan that includes the provision of masks and hand sanitizers, cleaning and sanitization of showroom cars and common areas, temperature checks and limited customers per entry.
To minimize social contact, the Mercedes-Benz Star Shield also includes initiatives such as Drop & Go, Door-to-Door and Express Service. Mercedes-Benz remains committed to ensure the health, welfare, and safety of its employees and customers continue to remain a top priority. Mercedes-Benz customers are encouraged to book their service or test-drives online and follow SOPs at all times.
Should there be any emergency or query relating to the vehicle during this period, kindly contact 1-800-88-1133 or visit www.mercedes-benz.com.my.