Sime Darby Auto ConneXion (SDAC) has improved its customer service with the introduction of the Ford Home or Office Delivery Test Drive option. The sole distributor for Ford in Malaysia initiated this move to give potential customers a more convenient test drive option.
With the new option, anyone shopping for a new vehicle can now opt to test drive a Ford by requesting for it to be delivered to their home or office. This saves a trip to the dealership. This delivery option is available for anyone located within a 10 km radius of the chosen dealership.
To arrange for the test drive delivery, you can either contact the nearest Ford dealership, submit an online test drive request via the SDAC-Ford website or by sending a message to the Ford Digital Salesperson via the WhatsApp sales line (019 204 1200).
“During this period, we understand that customers are in search of additional services for added convenience. That is why we are providing an additional test drive option of delivering our test drive vehicles to our customers home or office to show our commitment of continuously enhancing our customer support and service,” said Syed Ahmad Muzri Syed Faiz, Managing Director, Sime Darby Auto ConneXion.
The Ford sales consultants delivering the test drive vehicle practice stringent precautionary safety measures. This includes wearing a face mask, recording body temperature, sanitising the vehicle and sitting in the back seat to adhere to social distancing practices.
“For customers who prefer to visit a Ford dealership in-person, they can be assured that the necessary safety precautions to ensure the health and safety are being practiced. This includes social distancing, temperature checks upon entering the premise, hand sanitiser dispensers located in the showrooms and frequent sanitising of high frequency touchpoints,” added Muzri.