BERMAZ Motor will be using PETRONAS Syntium fully synthetic lubricants after the company entered into a supply agreement with Petronas Lubricants Marketing Malaysia (PLMM). All BERMAZ Motor dealerships will be supplied with PETRONAS Syntium full-synthetic engine oils for the servicing of Mazda vehicles.
“For customers, BERMAZ’s agreement with PLMM represents another milestone in our pursuit of enjoyable and hassle-free ownership experience. PETRONAS Syntium full-synthetic engine oil will replace our current use of semi-synthetic engine oil at our BERMAZ Motor dealerships. Beginning next month, the use of full synthetic engine oil will retrospectively apply to all vehicles under the Free Service Maintenance without additional cost to our customers,” said Dato’ Sri Ben Yeoh, Executive Chairman of BERMAZ Motor.
“Taking care of owners and their vehicles is centric to the emotional journey. We will continuously pursue our brand promise, and the ownership experience will remain our core competitive advantage. We want to make a difference,” he added.
This follows the recent announcement of the reopening of the servicing operations on 12 May 2020, where:
- BERMAZ launched another industry-first service breakthrough with its Mazda Contactless Service. This is in response to the pandemic and the need for social distancing.
- Mazda owners can enjoy convenient last-mile doorstep service with the choice of “Collect & Deliver” or “Mobile Service”. To address the safety concerns of customers and employees, vehicles are disinfected before and after service. The Mazda Contactless Service and Disinfectant Service are complimentary for Mazda owners.
- BERMAZ also extended the validity of the 5 Years Warranty & 5 Years Free Service Maintenance to Mazda owners affected by the Movement Control Order (MCO). BERMAZ is committed to ensuring Mazda owners experience flexibility during these trying times.
- The 5 Years Warranty & 5 Years Free Service Maintenance is also one of industry-first service breakthroughs introduced by BERMAZ, to ensure the economic environment will not constrain the upkeep and roadworthiness of Mazda cars. Regular care and maintenance will support the retention of residue value and longer lifespan of Mazda vehicles.
BERMAZ believes that owning a car is an emotional journey and is committed to engage Mazda owners for an enjoyable and hassle-free ownership experience. Over the years, BERMAZ has built up a strong customer loyalty base, and keeps customers’ interest at the centre of its business model. The company’s latest effort to retrospectively upgrade existing customers’ Free Service maintenance package validates its pledged commitment to its customers.
“We are very pleased to be working with BERMAZ Motor in supplying our latest PETRONAS Syntium with Cooltech™ technology which has been formulated to fight against excessive engine heat for better engine performance,” said Hardeep Kirpal Singh, Chief Executive Officer of PLMM for PETRONAS. “BERMAZ Motor is a brand trusted for delivering the best customer experience, a commitment that resonates with PETRONAS as well, and we are excited in bringing greater experiences to our customers through this partnership.”
As such, BERMAZ is positive that this partnership will strengthen the relationship with PLMM and also advance its interests and activities in the areas that contribute to nation building, such as in Malaysia’s skills development through the transfer of knowledge and skills development via technical vocational training and education (TVET).
Meanwhile, in the testing of palm biodiesel, BERMAZ is working closely with PORIM (Palm Oil Research Institute of Malaysia), Japan Automobile Manufacturers Association (JAMA), Malaysia Automotive, Robotics, and IoT Institute (MARii), with support from the Road Transport Department and the Department of Environment. BERMAZ Motor currently operates 6 training centres throughout Malaysia and has provided 2 units of Mazda CX-5 to PORIM in a field study.