Volvo Car Malaysia has officially launched another new Volvo 3S centre (for sales, services and spare parts) in Ara Damansara, Selangor. This Volvo 3S centre is also operated by the brand’s latest partner, Sime Darby Swedish Auto.
Situated in the fairly new area called Sime Darby Motors City, the new four-storey outlet is a state-of-the-art 3S centre that is built according to Volvo Car’s retail standard – the Volvo Retail Experience (VRE). It is also the first 3S Centre to be equipped with a VR Studio (Virtual Reality Studio) as well as a “Reception at the Counter” bay.
Located at the rear of the building, “Reception at the Counter” is a service provided by Sime Darby Swedish Auto for Volvo owners to drive in to without booking a prior appointment, e.g. when the owner has a concern about the vehicle or has some free time for a quick service. The outlet has two service bays dedicated to this service, as well as advisors who will attend to the impromptu visit and advise on the necessary work required.
Besides the showroom at the ground floor, and the service centre, there is also a car detailing area spread across the second and third floors, with a wheel alignment and balancing zone located on the fourth floor.
Nalin Jain, Managing Director of Volvo Car Malaysia said that having ensured a solid footprint on Malaysian soil since 1966, the Swedish automaker has been continuously looking to expand its presence nationwide with a like-minded partner.
“Building off our accomplishments in 2018 and further growth in 2019, Volvo is set to have a great 2020. The partnership we have with premium dealers such as Sime Darby Swedish Auto is the key to expanding the Volvo brand’s Swedish-inspired ideals and heritage especially within regard to its retail experience, new car sales and customer service improvement. There is an amazing potential”, said Nalin.
The Volvo 3S centre is expected to build on the Swedish automaker’s efforts to deliver the brand’s vision to the market and bolster customer confidence as Volvo Car Malaysia grows from strength to strength.
Andrew Basham, Managing Director of Sime Darby Motors said “From the start of our relationship with Volvo Cars Malaysia, it was imperative that we focus of delivering peak customer satisfaction and this is reflected in the many offerings at our 3S centre”.
Customer parking bays will also be equipped with a designated Electric Vehicle Charger which aligns with Volvo’s goals for environmental sustainability through the introduction and promotion of clean energy technologies.
Basham added that the partnership with Volvo is a meeting of minds, as the principles of sustainability of Volvo are perfectly aligned to that of Sime Darby Motors. “We are going digital and just one way this is expressed is through our Digital Silent Salesman (DSS) platform which means that even price lists will be shared digitally”, Basham said. Going paperless is one of the outlet’s first initiatives for sustainability.
Sime Darby Motors is one of the largest automotive groups in the Asia Pacific region and SDM is the leading automotive and luxury marque player in Asia Pacific with over 40 years in the industry.
Volvo Ara Damansara is located at Block 6, Sime Darby Motors City, 6 Jalan PJU 1A/7, 47301 Petaling Jaya, Selangor.
Operation hours is from 8.30 am to 6.00 pm from Mondays to Fridays, from 9.00 am to 6.00 pm on Saturdays and 10.00 am to 6.00 pm on Sundays and public holidays. The Service Centre opens from 8.30 am to 5.30 pm on Mondays to Fridays and from 8.30 am to 12.45 pm on Saturdays.