Hino Motors Sales (Malaysia) Sdn. Bhd. has officially announced the opening of a new Hino 3S centre which was recently upgraded to offer sales, services and spare parts. It is operated by Hino authorised dealer, Sumai Engineering Sdn. Bhd., which upgraded its operation centre to 3S status to offer a one-stop centre that spans the lifetime of the truck, from sale to maintenance.
The Hino 3S centre is a 1,404 sq ft facility strategically located at Lot 903 K, Kawasan Perindustrian Chendering, an industrial hub in Kuala Terengganu where many main warehouses and factories operate. To provide the best facilities to its customers, the centre is fitted with 10 service bays, a customer lounge with refreshments and free WiFi.
The new office is not only designed to increase the efficiency of all departments but to also reflect Hino’s innovative company goals that focus on delivering quality customer service. Hino Malaysia to-date has 37 3S centres throughout the country conforming to the company’s new standards and corporate image.
The opening of the new Hino 3S centre was officiated by the Board of Directors from both companies, Hino Malaysia and Sumai Engineering, together with the Guest of Honour, YB Tuan Haji Ahmad Amzad Hashim, Member of Parliament for Kuala Terengganu.
“‘Total Support’ is Hino’s original unique concept where we place emphasis on ‘Caring for our Customers’ Business’ and aiming to contribute to their business needs and success throughout the lifetime of our products. Total Support also conveys a continuous building of trust to become true partner for our esteemed customers,” said Mr. Atsushi Uchiyama, the Managing Director of Hino Malaysia.
According to Uchiyama-san, the innovation in business strategy is more than product sales. What is equally important is the fortitude of the organization and also the support given to the valued customer.
“Creating an innovation system is not only required the improvement of product sales but also to provide quality services to our customers. Providing the best total support to customer experience is the utmost importance to our company and brand. We at Hino always aim to contribute and deliver the best to our customers’ businesses,” he added.
Chairman of Sumai Engineering, Tuan Hj Wan said in his speech: “We succeed to penetrate the market which covered overall peninsular Malaysia, Sabah, Sarawak, and Brunei. This eventually shows high demand to Hino truck and it is proven since ages, many customers confident with Hino QDR – Quality, Durability, and Reliability.
“To accommodate our business run, Hino has appointed Sumai Engineering as 2S (Services and Spare Parts) centre, and with the supports of our valued customers and Hino family members, Sumai Engineering now starts as the first Hino 3S centre in Terengganu,” he added.