Volvo Trucks has had a good 2018 financial year as it posted record growth attributed to the sale of 450 units of premium heavy-duty trucks in Malaysia. Of this total sold, 266 units were the Volvo FM model, 138 units Volvo FMX, and 46 units of the flagship Volvo FH (made up of two variants – the FH13 and FH16).
These three truck models offered by Volvo in Malaysia (Volvo FM, FMX and FH) are customisable according to specifications required by the specific industry application. While the Volvo FM model is the ideal all-round player for multiple industries, the Volvo FMX offers groundbreaking innovations for more efficient mining and construction work.
The flagship Volvo FH meanwhile is growing in popularity among Malaysian customers especially in the demanding heavy haulage sector. The FH is built with superior torque and power and comes with many innovative features, including onboard safety, high uptime and an economical driveline, for handling deliveries of oversized loads in both short and long-haul applications.
Mitch Peden, Managing Director of Volvo Trucks Malaysia commented, “Overall, we logged in an 18% sales growth from what we had attained in 2017. We are very glad to have achieved this double digit growth, supported by our ongoing efforts to increase operational efficiency and excellence for our customers. This strong performance has been a very pleasing addition to the brand’s continuous market leading position in the European heavy-duty commercial vehicle segment in Malaysia for seven years in a row.”*
“This is a great result because Malaysia’s overall economy in 2018 had projected a downward trend in most of the quarters as the country was faced with several uncertainties such as the cancellation of several infrastructural projects, ripple effect from the U.S-China trade disagreements, volatile prices of crude oil and commodities and the value of the Ringgit against key global currencies. All these had somewhat resulted in companies adopting a wait-and-see approach before spending on additional capital requirements.”
“Therefore, I must commend on our team’s dedication and hard work in raising the level of confidence and the trust our customers have in Volvo Trucks amidst a challenging market environment. In addition to this, our result is also attributed to our high quality trucks that Malaysian truck drivers love and aftermarket customer support enhancements introduced last year,” Peden added.
Last year, the company introduced several aftermarket services to further boost customer satisfaction and long-lasting truck ownership experience. The programmes include the Volvo Service Planning, 24-months Fitted Parts Warranty and Extended Workshop Hours.
The Volvo Service Planning is a tailored plan of pre-scheduled service sessions set based on truck usage information such as payload, road conditions and vehicle mileage. This programme’s aim is to prevent unplanned stops which could cause business delays for customers. Mechanics, service bays and parts are pre-booked to ensure the vehicles’ servicing are completed within the estimated service duration.
With the 24-months Fitted Parts Warranty, Volvo will repair or replace for free any faulty genuine Volvo parts at any of its authorised dealerships, and fitted by a qualified Volvo technician.
Meanwhile, the Extended Workshop Hours, currently available at Volvo’s flagship Port Klang dealership, allows customers to bring in their Volvo trucks for service and maintenance beyond the standard workshop hours as well as on Saturdays.
Volvo’s strategy revolves around satisfied and productive customers, delivered through the company’s three core values which are safety, quality and environmental care. These values centre around everything it does from research and development, technology and innovation, product testing and right down to customer care and driver engagement.
“With these enhanced aftermarket support, our customers are able to receive the best care benchmarked against the highest global standards which Volvo has always adhered to. Our objective is to ensure that our customers’ trucks spend as little time as possible in the workshop and more uninterrupted time on the road. These efforts have all contributed to Volvo Trucks’ strong brand position in the market,” said Peden.
Volvo Trucks will also be celebrating its 50th year anniversary in Malaysia this year. On this, Peden further added, ”For the year ahead, we will remain focused on driving efficiency and excellence and continue to deliver value to our customers. We look forward to share our half-century success stories while we continue with our efforts to strengthen our footprint in the market.”
* Based on the Malaysian Automotive Association’s annual vehicle registration data.