The Lexus Malaysia flagship outlet has reopened with a new look inside and out. The refurbished facility in Mutiara Damansara aims to further elevate the brand up the premium scale, allowing guests to experience the exquisite Lexus luxury lifestyle.
With the use of innovative digital technology, the new facility is able to create an unparalleled Lexus experience for visitors, be it for the purchase of a new or certified pre-owned Lexus vehicle, for quality after-sales care, or for the purchase of exclusive Lexus Lifestyle merchandise. The new facility is a showcase of Lexus’ brand proposition of luxury and exclusivity.
Ravindran K., President of Lexus Malaysia, said that the enhancements to the facilities allows Lexus Malaysia to redefine its core brand values and to clearly showcase them with a truly exclusive Lexus experience.
Akio Takeyama, Deputy Chairman of Lexus Malaysia too said, “Not by any means is the Lexus brand and its products deemed conventional. Neither then should the retail experience be. By designing innovative ways to excite and change the world, Lexus remains the visionary luxury brand that anticipates the future for people and society”.
Key to Lexus’ business of luxury is the omotenashi approach to hospitality and customer service, which is a unique philosophy to anticipate and fulfill customers’ needs at every touch point.
Highlights of the new Lexus Mutiara Damansara include:
- Lexus Signature Scent of Wild Earth that greet visitors to the Lexus Centre.
- Seamless and wireless sales and service experience where customers and prospects are able to receive precise, consistent and updated information via the Lexus Touch tablets.
- Coffee of the highest quality sourced from Cafés Richard, a highly sought-after French brand synonymous with high-end Parisian cafés.
- A highly digitalised experience with surround LCD displays, digital vehicle information consoles, real-time service status and digital reading materials available throughout the building.
- A Mark Levinson audio system installed in an acoustically-tuned room for guests to experience the kind of audiophile-quality sounds they can enjoy in select Lexus vehicles.
- A retail space offering an array of well-stocked premium quality Lexus Lifestyle Collection merchandise.
- A Zen Room where guests can enjoy a few moments of tranquility relaxing to soft music on massage or lounge chairs while their vehicles receive expert care.
The new Lexus Mutiara Damansara facility on Jalan PJU 7/2 is open daily, showcasing brand-new and pre-owned Lexus models as well as offering quality care for all Lexus vehicles.
For more details, visit Lexus.com.my.